ORBIS

Job Summary:
Orbis is seeking a manager to lead the Mission Support Desk and owns the integration and operation of agentic AI capabilities across Orbis programs. The role involves managing a team and ensuring the quality and reliability of AI-assisted workflows while designing and deploying agentic AI solutions.
Responsibilities:
• Own the desk's delivery. Be accountable for the full output of the Mission Support Desk across all programs it serves — response quality, turnaround time, and the accuracy of AI-generated outputs. The desk's performance is your performance.
• Design and operate agentic AI workflows. Build, refine, and maintain the agentic pipelines that support desk operations — including triage, data retrieval, summarization, reporting, and escalation routing. Own the configuration, prompt architecture, and reliability of every workflow in production.
• Integrate across Orbis products. Work with Catalyst, Pulse, and Discovery to ensure the support desk can access and act on data flowing through the governed data fabric — surfacing the right information at the right time, in the right format, for the right consumer.
• Set the quality bar. Define what "good" looks like for AI-assisted support output — accuracy standards, human review checkpoints, escalation criteria, and documentation requirements. Hold the team and the systems to it.
• Manage and develop the team. Lead a team of support specialists. Identify skill gaps, give direct performance feedback, and build pathways for growth as AI tooling evolves. The people you develop are the capability you leave behind.
• Build and maintain playbooks. Author and continuously improve the standard operating procedures, prompt templates, agent configurations, and escalation runbooks that govern how the desk operates. Nothing should live only in someone's head.
• Track and report performance. Own the metrics that matter — resolution rate, escalation rate, AI output accuracy, response time, and program satisfaction. Report clearly to program leadership and internal stakeholders, with proposed actions, not just status.
• Identify and close capability gaps. Recognize when a support need is not served by existing AI tooling, scope the gap clearly, and work with engineering or product teams to close it. Surface problems early with proposed mitigations.
• Coordinate across programs. Serve as the operational point of contact for program teams consuming support desk services. Translate their requirements into workflow updates and configuration changes without disrupting active operations.
• Stay current. Track developments in agentic AI tooling, LLM capabilities, and enterprise AI platforms. Assess what is worth adopting, at what pace, and for which programs — and make those calls with confidence.
Qualifications:
Required:
• 5+ years of professional experience in operations, technical program management, managed services, or AI/data roles
• Demonstrated experience designing and operating workflows powered by LLM-based agents or agentic AI frameworks (e.g., Claude, GPT-4, LangChain, AutoGen, or equivalents)
• Proven ability to manage a team and be accountable for its collective output, not just individual contributions
• Strong working knowledge of prompt engineering, retrieval-augmented generation (RAG), and AI agent orchestration patterns
• Experience working with enterprise API ecosystems — REST, GraphQL, or pub/sub architectures — at production scale
• Ability to assess and communicate the reliability and limitations of AI outputs with precision; knows when to trust the model and when not to
• Excellent written communication — this role produces documentation, SOPs, and performance reports that program leads and executives depend on
• Comfortably operating in distributed, multi-program environments with competing priorities and shifting program needs
Preferred:
• Experience operating within or supporting a government or defense program environment
• Familiarity with Orbis products: Catalyst (governed data fabric), Pulse (AI-driven data pipeline), or Discovery (analyst intelligence workbench)
• Background in OSINT, DIGINT, or intelligence analysis workflows and tradecraft
• Experience with monitoring and observability tooling applied to AI/ML systems in production
• Familiarity with data governance concepts, federated access control models, and zero-trust architecture
• Background in customer-facing managed services, technical account management, or enterprise support operations
• Experience building human-in-the-loop validation workflows that maintain AI output quality without creating operational bottlenecks
• Fluency with AI-assisted development and productivity tooling (Claude, Copilot, Cursor, or equivalents) as part of daily practice
Company:
Orbis delivers forward-leaning solutions to the complex global security challenges that face our clients, our nation, and our allies. Founded in 2008, the company is headquartered in Mclean, USA, with a team of 51-200 employees. The company is currently Growth Stage.