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Opus Inspection

44 Opus Inspection Jobs Hiring Near You

Opus Inspection

Service Desk Analyst

Cohoes, NY · On-site

$21.50/hr

Inspector assignments * Access to system resources * Facility/Inspector license applications and renewals * Assist customers with regulation questions. * Reading them to the customer NOT interpreting ...

Opus Inspection

QA/QC Assistant

Atlanta, GA · On-site

$18 - $19/hr

This role is responsible for continuous monitoring, evaluation, and quality control audits to ensure compliance with established standards and support the Georgia vehicle inspection program. The QA/Q ...

Opus Inspection

Field Service Technician

Lombard, IL · On-site

Location: Lombard, Illinois Department: Service EEO: 3 - Technical Reports to: Technical Support Manager POSITION PURPOSE: Repair and maintenance of testing equipment and facilities for vehicle ...

Opus Inspection

Field Service Technician

Lorton, VA · On-site

$22/hr

Job Summary Schedule: Monday-Thursday 11am-9pm Pay: $22/hour Character of the Job Relies on basic manual/technical skills and works independently under remote supervision. Requires long periods of ...

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    Service Desk Analyst

    Opus Inspection

    Cohoes, NY • On-site

    $21.50/hr

    Full-time

    Posted 18 days ago

    Job description

    Location: 98 Niver St, Cohoes NY
    Schedule: 1st Shift Mon-Fri, 2 Saturdays per month
    Pay: 21.50/hr, benefits package provided
    The Service Desk Analyst is the first point of contact for customers at private inspection facilities, providing high-quality support via phone, email, and in person. This role focuses on resolving technical and account-related issues efficiently, aiming for first-contact resolution whenever possible. Complex issues are escalated to Tier 2 or Tier 3 support as appropriate, while consistently maintaining a high standard of customer service. Responsibilities Include but are not limited to the below.
    Key Responsibilities
    Customer Support & Issue Resolution
    • Respond to and resolve customer inquiries using available tools and Resources
    • Escalate issues or assign Field Service Representatives (FSRs) when needed.
    • Route inquiries appropriately based on escalation procedures.

    Program & Motorist Support
    • Provide appropriate information and documentation for motorist regarding:
      • 10 Day extensions
      • Waivers
      • Any additional program assistance available (OBD escalations)
    • Send requested documentation to customers via:
      • Email
      • Mail
      • Fax
    • Assist customers with regulation questions.
      • Reading them to the customer NOT interpreting them

    Sales & Account Support
    • Assist with Drawdown account setup and replenishment
    • Process Return Authorizations (RA) and Sales Orders (SO)
    • Answer questions regarding RA/SO
    • Support billing with collections and inventory-related returns.
    • Provide inbound and outbound sales support.
      • Provide assistance with ccasional upselling efforts.

    Technical Assistance & Website Guidance
    • Adhere to documented troubleshooting standards on all calls
    • Guide customers through website functionality, including:
      • Password resets
      • Inspector assignments
      • Access to system resources
      • Facility/Inspector license applications and renewals
    • Assist customers with regulation questions.
      • Reading them to the customer NOT interpreting them

    Operational Efficiency & Collaboration
    • Adhere to Service Level Agreements (SLAs) and understand revenue impact.
    • Collaborate with peers during high-volume periods to ensure service continuity.
    • Generate and maintain reports as required
    • Assist in formulating knowledge base, user guides and tips for future reference to achieve faster service and more efficient processes.
    • Re-routing calls as necessary

    Training & Leadership
    • Assist with onboarding and mentoring of new team members.
    • Demonstrate professionalism and lead by example.
    • Provide backup support to other analysts as required.
    • The ability to interact well with both employees and difficult customers during situations requiring tact and persuasion.
    • Perform other duties as assigned.

    Working Conditions
    • Office-based position involving computer and phone use
    • Collaborative environment with Tier 1-3 Analysts and other support staff
    • May involve occasional special projects or additional responsibilities as assigned

    Skills
    • Strong analytical and problem-solving skills
    • Effective written and verbal communication
    • Ability to manage challenging interactions with professionalism
    • Team-oriented and adaptable in a dynamic support environment
    • Organized with strong time management and multitasking capabilities
    • Proactive, creative thinker with customer-first mindset

    Qualifications
    • Associate degree in Computer Science or related field (preferred)
    • Industry Recognized certifications ore equivalent experience also considered.
    • Minimum 2 years in a help desk
    • Intermediate Excel skills preferred (e.g., PivotTables, VLOOKUP, formulas)
    • Proficiency in Windows OS and Microsoft Office suite
    • NetSuite knowledge a plus (will train)
    • In-depth knowledge of computer systems strongly preferred.
    • Experience with accounting or ERP software preferred (NetSuite a plus)
    • SQL and Oracle experience beneficial but not required
    • Spanish proficiency is a plus

    Apply