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60 jobs near Columbus, OH

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Technical Solutions Manager

Phoenix, AZ · On-site

Progressive technical depth in mechanical systems and energy optimization; formal credentials (e.g ... client solutions. * Advanced estimating & scoping capability: site assessments, data gathering ...

BetMGM

Technical Solutions Architect

New York, NY · On-site +1

... optimal option, and the development of a roadmap for the selected solution * Communicate the ... Create technical documentation, architecture diagrams, and implementation roadmaps * Support ...

BetMGM

Technical Solutions Architect

Three Rivers, MI · On-site +1

... optimal option, and the development of a roadmap for the selected solution * Communicate the ... Create technical documentation, architecture diagrams, and implementation roadmaps * Support ...

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Technical Solutions Consultant

Technical Solutions Consultant

Ascent Pro Support

Des Moines, IA • On-site

$30 - $35/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Ascent Professional Staffing provides support to a Nashville-based Fortune 500 company. We're hiring a Technical Solutions Consultant to provide technology support and training for the company's Mobility Solutions to customers throughout the U.S. and Canada. This is a remote position with up to 10% travel. The consultant will provide Tier 1 and Tier 2 technical support and user management administration via telephone, text, email, and at customer sites, while maintaining technical training and support materials, delivering remote training, and occasionally travelling for in-person field training. This is a long-term client engagement, offered as full-time employment with Ascent.
We are authorized to hire employees in the following states: Arkansas, Indiana, Iowa, Kansas, Missouri, Nebraska, Oklahoma, Tennessee, Texas, and Wisconsin.
Job duties include, but are not limited to:
  • Provide excellent customer service to internal and external customers across the U.S. and Canada.
  • Serve as the primary customer point of contact for Tier 1 and Tier 2 support issues, focusing on clear communication and issue understanding rather than hands-on hardware repair.
  • Coordinate with internal technical teams to understand the root cause of issues and drive them to resolution on the customer's behalf.
  • Log and track incidents per the established Incident Management Process.
  • Escalate and track unresolved issues to Tier 3 support, following established Problem Management Process.
  • Follow up with customers, provide feedback, and persist until issues reach a satisfactory resolution.
  • Ensure support issues are properly recorded, documented, and closed.
  • Document and escalate feedback and suggestions using established Change Management Process.
  • Travel up to 10% of the time to provide field training and support for digital solution offerings.
  • Meet with customers in-person to conduct training at their business locations.
  • Clearly communicate technical concepts to audiences with a variety of experience.
  • Help develop and maintain technology-related guides, manuals, instructions and training documentation.
  • Provide occasional software testing and usability evaluation.

Requirements:
  • Excellent verbal and written communication skills.
  • 2 years' experience in a customer-facing support or coordination role (technical/software support environment preferred); this is not a hands-on hardware repair role.
  • 1-year experience as a trainer (preferred) and experience training remotely is a plus.
  • Experience coordinating with internal teams (e.g. engineering, product, or other support tiers) to resolve customer issues; no coding experience required.
  • Strong analytical, diagnostic, problem-solving, time management and organizational skills.
  • Proficient in Microsoft Outlook, PowerPoint, and Word, with intermediate to advanced Excel skills.
  • Able to work in a fast-paced, deadline-driven environment.
  • Able to work effectively with minimal supervision.
  • Able to collaborate in a team environment to complete required documentation projects.
  • Able to gracefully receive feedback.

This is a full-time W-2 position with Ascent Professional Staffing, supporting a long-term client engagement. Employees receive the following benefits:
  • Wellmark Blue Cross Blue Shield health, dental, and vision available. Ascent pays half of employee premium.
  • Nine paid holidays per year.
  • 144 hours paid time off per year, covering sick, vacation and personal time.
  • 401(k) available after one year of service.
  • Weekly paycheck, direct deposit.

Applicant must:
  • Submit a professional resumé.
  • Complete pre-screening interviews via Teams.

Work Environment:
  • Fast-paced work-from-home position.
  • Able to sit and work from computer for 8 hours per day/40 hours per week.
  • Must live in one of the states listed above. Ascent is not currently authorized to hire in other states.

Training for this position will be conducted remotely. Flexibility is a must: able to work from home and travel throughout the U.S. and Canada.
*Job offer is contingent upon successful completion of background check and drug screen.
Ascent Pro - 563-263-5219 info @ ascentprostaff.com

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