Opencall.ai

Job Summary:
OpenCall.ai is building AI call centers for non-technical businesses, aiming to enhance customer service experiences at enterprise scale. As a Senior Software Engineer, you will develop systems for high volume traffic, design data pipelines, and scale cloud infrastructure while also transitioning into leadership roles.
Responsibilities:
• Develop systems for high volume traffic and data processing
• Design with performance in mind. Our customers need unusually low latency and cost
• Design and build robust data pipelines to collect, preprocess, and analyze large datasets from diverse sources
• Oversee the development of our analytics platform
• Scale our existing containerized infrastructure (Docker, Kubernetes) to >100x our current traffic
• Explore and integrate advanced cloud services and architectures to enhance our infrastructure capabilities
• Work closely with customers to prioritize feature development
• Implement features quickly in a modern frontend stack
• We’re looking for someone who can start as an individual contributor, but transition into growing and running an organization. Hiring, delegation, and mentorship will be part of the role
Qualifications:
Required:
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 6+ years in software engineering, focusing on infrastructure
• Proficiency in Python and Typescript.
• Experience with cloud platforms (e.g., AWS, GCP, Azure).
• Strong knowledge of data structures, algorithms, and software design principles.
• Expertise in scalable infrastructure, microservices architecture, containerization (Docker, Kubernetes), and distributed systems.
• Passion for maintainable code and idiot-proof systems
• High-Energy: Passionate about what you do and eager to innovate.
• Ambition: A desire to create groundbreaking solutions and push the boundaries of technology.
Company:
Turn missed calls into customers. Even million-dollar call centers lose 10-30% of revenue to abandonment. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 2-10 employees. The company is currently Early Stage.