Opencall is building AI call centers for non-technical businesses, aiming to enhance customer service experiences at enterprise scale. The AI Prompt & Agent Developer will design, test, and scale AI ...
Opencall.ai
1 job near Columbus, OH
Opencall is building AI call centers for non-technical businesses, aiming to enhance customer service experiences at enterprise scale. The AI Prompt & Agent Developer will design, test, and scale AI ...
Full-time
Posted 12 days ago
Job description
Job Summary:
Opencall is building AI call centers for non-technical businesses, aiming to enhance customer service experiences at enterprise scale. The AI Prompt & Agent Developer will design, test, and scale AI agents that improve customer interactions, working closely with various teams to align technology with business needs.
Responsibilities:
• Design, build, and refine prompts for real-world agent tasks (Q&A, classification, lead qualification, appointment booking, knowledge lookup).
• Develop robust evaluation pipelines to measure accuracy, reliability, compliance, and business outcomes of AI prompts at scale.
• Architect and implement multi-step AI agents that integrate with telephony (Twilio, SIP), CRMs, and customer systems.
• Ensure agents are reliable, scalable, and cost-optimized in high-volume environments.
• Lead QA workflows for AI agents, simulating real-world customer scenarios and measuring outcomes.
• Monitor production agent performance and iterate rapidly to improve.
• Work closely with product, ops, and engineering to design features driven by business needs.
• Partner with sales and customer success teams to translate client requirements into effective agent behavior.
Qualifications:
Required:
• 2+ years of experience with AI/ML, NLP, or prompt engineering.
• Demonstrated experience building and deploying AI prompts and/or agents in production.
• Strong analytical and problem-solving mindset; comfort with ambiguity.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Computer Science, Engineering, Math, or related field.
Preferred:
• Strong programming skills in Python (experience with APIs, data pipelines, testing frameworks).
• Hands-on experience with multiple LLMs (GPT, Claude, LLaMA, Gemini, Mistral, or fine-tuned models).
• Familiarity with telephony platforms (e.g., Twilio) or conversational AI systems.
• Prior exposure to contact center, SaaS, or customer-facing technology.
• Master’s or PhD in a technical discipline is a plus.
Company:
Turn missed calls into customers. Even million-dollar call centers lose 10-30% of revenue to abandonment. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 2-10 employees. The company is currently Early Stage.
Opencall is building AI call centers for non-technical businesses, aiming to enhance customer service experiences at enterprise scale. The AI Prompt & Agent Developer will design, test, and scale AI agents that improve customer interactions, working closely with various teams to align technology with business needs.
Responsibilities:
• Design, build, and refine prompts for real-world agent tasks (Q&A, classification, lead qualification, appointment booking, knowledge lookup).
• Develop robust evaluation pipelines to measure accuracy, reliability, compliance, and business outcomes of AI prompts at scale.
• Architect and implement multi-step AI agents that integrate with telephony (Twilio, SIP), CRMs, and customer systems.
• Ensure agents are reliable, scalable, and cost-optimized in high-volume environments.
• Lead QA workflows for AI agents, simulating real-world customer scenarios and measuring outcomes.
• Monitor production agent performance and iterate rapidly to improve.
• Work closely with product, ops, and engineering to design features driven by business needs.
• Partner with sales and customer success teams to translate client requirements into effective agent behavior.
Qualifications:
Required:
• 2+ years of experience with AI/ML, NLP, or prompt engineering.
• Demonstrated experience building and deploying AI prompts and/or agents in production.
• Strong analytical and problem-solving mindset; comfort with ambiguity.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Computer Science, Engineering, Math, or related field.
Preferred:
• Strong programming skills in Python (experience with APIs, data pipelines, testing frameworks).
• Hands-on experience with multiple LLMs (GPT, Claude, LLaMA, Gemini, Mistral, or fine-tuned models).
• Familiarity with telephony platforms (e.g., Twilio) or conversational AI systems.
• Prior exposure to contact center, SaaS, or customer-facing technology.
• Master’s or PhD in a technical discipline is a plus.
Company:
Turn missed calls into customers. Even million-dollar call centers lose 10-30% of revenue to abandonment. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 2-10 employees. The company is currently Early Stage.