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The FNB Community Bank

Job Description

The FNB Community Bank is locally owned in Bond, Fayette, and Marion Counties. Established in 1865, we currently have 7 locations in the following communities: Vandalia, Patoka, Ramsey, Greenville, and Mulberry Grove. We have a Universal Banker I position available.

POSITION: Universal Banker I

REPORTS TO: Branch Manager

APPROVED BY: HR/CRCBO

POSITION TYPE: Non-Exempt

The FNB Community Bank, Vandalia, IL

SUMMARY/OBJECTIVE

The Universal Banker is a position that effectively provides excellent customer service by performing multiple tasks including, but not limited to, teller transactions, opening new accounts, and clerical support for various departments.

ESSENTIAL FUNCTIONS

• Exhibit the core values of the FNB—Trust, Commitment, Excellent Customer Service, and Professionalism
• Be customer-service driven and respond to all customer requests or complaints with tact, diplomacy, and a sense of urgency
• Educate customers and potential customers on FNB products reaching across all departments
• Ability to identify a customer's needs and match them with a specific product
• Maintain up-to-date knowledge of The FNB departments and a network of employees within those departments that may fit customer referral needs
• Function as a Teller when needed
• Lead sales on bank products such as Certificate of Deposits, Debit Cards, Safe Deposit Boxes
• Open new accounts and service existing accounts per the needs of the customer
• Produce, review, and reconcile daily and periodic reports
• Provide clerical assistance to other departments, as needed
• Represent the bank in a manner that maintains and expands positive relations with customers, potential customers, and coworkers
• Provide customer assistance over the telephone and in person as necessary
• Display a professional image through appearance and behavior
• Review and comply with all state and federal regulations and FNB policies and procedures
• Maintain the highest level of confidentiality
• Performs additional duties as assigned

SKILLS:

• Proficient in cash handling, basic transaction processing, and customer service.
• Advanced Mathematic Skills
• Customer Service Driven
• Advanced knowledge of banking products and services
• Ability to identify a customer need and recommend appropriate products or services
• Advanced computer skills and knowledge of Microsoft
• Advanced knowledge of regulations and policies
• Ability to perform all Teller I Functions
• Open basic accounts (Checking, Savings, ILUTMA, DBA)
• Perform all Debit Card functions
• Open consumer CD's
• Assist customers with online banking needs

FUNCTIONS:

• Ability to perform all Universal Banker Trainee Functions
• Advanced knowledge of account opening procedures
• Open Business Accounts and CD's
• Open Estate and Rep Payee accounts
• Working knowledge of IRA accounts
• Ability to navigate online banking platform

RESPONSIBILITIES:

BENEFITS

• Competitive salary
• Comprehensive health, disability, and life insurance
• 401(k) retirement plan with employer match
• Paid time off and holidays
• Paid parental leave
• Professional membership opportunities

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work will occasionally be done outside in all weather conditions.

WORK REQUIREMENTS

• High-quality customer service skills
• Excellent interpersonal skills
• Detail-oriented
• Solid communication skills which include verbal, written, and listening skills
• Desire to expand product knowledge and procedural skills
• Ability to read and comprehend legal and regulatory material related to the job area
• Availability on Saturday mornings

PHYSICAL DEMANDS

• Language Skills:
  • Ability to read, analyze, and interpret business and professional documents.
  • Proficient in writing reports, business correspondence, and procedure manuals.
  • Capable of effectively presenting information to various stakeholders.
• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Apply mathematical concepts to practical situations using fractions, percentages, ratios, and proportions.
• Reasoning Ability:
  • Solve practical problems with limited standardization.
  • Interpret various forms of instructions, whether written, oral, or diagrammatic.
• Other Skills and Abilities:
  • Operate office equipment including telephones, copiers, fax machines, PCs, and printers.
  • Advanced proficiency in computer applications is required.

AAP/EEO STATEMENT

The FNB Community Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED EDUCATION AND EXPERIENCE

• High school education with additional training preferred
• Customer service experience or banking experience preferred