OmniSolve

We are seeking an experienced Salesforce Solution Architect to support a high-profile federal government agency. The ideal candidate will be an independent, client-facing professional capable of leading discovery activities, evaluating existing Salesforce org configurations, assessing GAO audit findings, and establishing a strategic roadmap for platform modernization. This role serves as a key bridge between business stakeholders, enterprise architects, administrators, developers, and executive leadership to drive operational efficiency, data quality, compliance, and user adoption across the enterprise.

Key Responsibilities:

● Conduct discovery sessions, stakeholder interviews, and workshops with business users, technical teams, and leadership.

● Analyze the existing Salesforce org, including current business processes, workflows, configurations, integrations, security model, reporting, and user experience.

● Review and assess GAO audit findings, risks, and recommendations related to the Salesforce environment and associated processes.

● Document current-state and future-state business processes, business requirements, and functional/technical gaps.

● Collaborate with enterprise architects, Salesforce administrators, developers, and program leadership to develop solution recommendations.

● Prioritize findings and recommendations based on business value, operational risk, technical feasibility, and compliance considerations.

● Develop executive-ready presentations, documentation, and a phased implementation roadmap.

● Facilitate alignment between business stakeholders and technical teams.

● Identify opportunities to improve data quality, governance, reporting, automation, user adoption, and operational efficiency.

● Support strategic planning and modernization initiatives related to the Salesforce platform

Required skills/Level of Experience:

● 5+ years of experience as a Salesforce Business Analyst, Salesforce Consultant, Architect, or related role.

● Experience conducting independent discovery, analysis, and stakeholder engagement on existing Salesforce implementations.

● Strong understanding of Salesforce platform capabilities, including Service Cloud, workflows/automation, reports, dashboards, profiles/permissions, and data management.

● Experience gathering and documenting business requirements, user stories, workflows, and process maps.

● Ability to assess functional and technical issues and develop practical recommendations.

● Experience collaborating with technical architects, developers, administrators, and executive stakeholders.

● Strong analytical, facilitation, communication, and presentation skills.

● Knowledge of Agentforce and an understanding of the future of AI and the Salesforce platform.

Nice to have skills:

● Previously worked in the public sector space

● Previously worked on large projects with more than 100 resources or 20 million in value

● Experience supporting federal government agencies or public sector organizations.

● Familiarity with GAO audits, federal compliance standards, or oversight processes.

● Salesforce certifications such as Salesforce Agentforce Specialist, Administrator, Business Analyst, Advanced Administrator, Platform App Builder, or Service Cloud Consultant.

● Experience with Salesforce Lightning Experience and platform modernization efforts.

● Knowledge of Agile delivery methodologies and product backlog management.

● Experience assessing Salesforce integrations, data governance, and enterprise architecture considerations.

● Familiarity with DevOps and release management practices within Salesforce environments.

● Experience supporting change management and user adoption initiatives.

Founded in 2001, OmniSolve is a leading IT and business process services firm committed to helping clients grow and succeed. We have the broad resources, expertise, stability and dedicated professionals needed to achieve results for our clients. This is a great opportunity to join a winning team. OmniSolve offers a competitive compensation package with opportunities for growth and professional development.

Come grow with us. Learn more at www.omnisolve.com.