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Omnigo

46 jobs near Columbus, OH

Riverside Health System Non-Providers

$17.50 - $22.75/hr

Maintains a working knowledge of the infant security alarms (TOTs), Genetic access and video systems, WorxHub, and Omnigo. Function in emergency circumstances as directed. Operate communications ...

Riverside

$17.50 - $22.75/hr

Maintains a working knowledge of the infant security alarms (TOTs), Genetic access and video systems, WorxHub, and Omnigo. Function in emergency circumstances as directed. Operate communications ...

Riverside

Protection Officer (Labor Pool)

Nassawadox, VA · On-site

$17.50 - $22.75/hr

Maintains a working knowledge of the infant security alarms (TOTs), Genetic access and video systems, WorxHub, and Omnigo. Function in emergency circumstances as directed. Operate communications ...

VHC Health

Physical Security Manager

Arlington, VA

$64K - $112K/yr

Other Qualifications Other qualifications include experience with, or certifications in, Avigilon VMS, Software House CCURE 9000, Stanley Mobileview, Omnigo Reporting Software, AXON/Taser systems, or ...

VHC Health

Physical Security Manager

Arlington, VA · On-site

Other Qualifications Other qualifications include experience with, or certifications in, Avigilon VMS, Software House CCURE 9000, Stanley Mobileview, Omnigo Reporting Software, AXON/Taser systems, or ...

VHC Health

Physical Security Manager

Arlington, VA · On-site

Other Qualifications Other qualifications include experience with, or certifications in, Avigilon VMS, Software House CCURE 9000, Stanley Mobileview, Omnigo Reporting Software, AXON/Taser systems, or ...

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Customer Success Manager (Remote Position)

Omnigo Software LLC

Saint Louis, MO • On-site

Full-time

Re-posted 14 days ago

Key responsibilities

  • Act as the primary point of contact for assigned customer accounts, managing communication and facilitating coordination across all business functions.

  • Drive customer retention and growth by understanding their needs, monitoring adoption trends, and identifying opportunities for upselling and cross-selling.

  • Own the renewal process from quote to invoice and develop success plans to ensure customer satisfaction and ongoing value delivery.

Job description

Job Summary
 

The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.  

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they’ll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other Omnigo business functions as needed.  

Essential Duties and Responsibilities 

  • Drive retention and growth for our customers by understanding their business needs and helping them succeed
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
  • Maintain data in Salesforce, including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Own renewals from quote to invoice, as well as upsells of existing products and services to grow their assigned book of business
  • Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
  • Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and in the future
  • Enlist super fans to act as references, lead user groups, & participate in the community
  • Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
  • Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account

Skills and Requirements 

  • 2+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization 
  • A passion for Customer Engagement and service mentality
  • Proven record of creating and maintaining business partnerships and relationships, “do-er” mentality with a hands-on, passionate, curious, empathetic approach, and the grit to get things done
  • Results-driven and proven ability to meet or exceed quotas
  • Experience with the annual renewal process is preferred
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • Excellent oral and written communication skills 
  • Must be proficient in PowerPoint and comfortable presenting to all levels of an organization
  • Highly organized with the ability to work independently and be accountable for results with minimal supervision
  • Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred
  • Gaming, Security and Surveillance or Public Safety experience welcomed.
  • Approx. 25% travel for customer visits and conferences


EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.