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Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be - and deliver - your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don't just work anywhere - come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Nous recrutons une cohorte de specialistes bilingues des services aux participants pour rejoindre notre equipe. Pour ce faire, vous devrez resider a Timmins, en Ontario, ou dans la region environnante. Vous travaillerez a distance et vous vous rendrez occasionnellement au siege de Toronto pour des reunions, des formations et d'autres besoins professionnels.

OMERS aspire a etre le partenaire le plus fiable pour accompagner les participants dans leur parcours de retraite. En tant que specialiste des services aux participants, vous aiderez et soutiendrez les participants, les employeurs, les retraites et les autres parties interessees avec toute question concernant les aspects du Regime de retraite d'OMERS. De plus, vous aurez la responsabilite de repondre aux communications numeriques et de traiter les transactions pour les processus d'administration des regimes de retraite, comme les inscriptions, les departs a la retraite, les rachats, et bien plus encore. Vous fournirez le meilleur service qui soit a tous les clients d'OMERS.

Ce que vous obtiendrez en tant que specialiste des services aux participants :

• Un role qui vous offre l'occasion de developper une expertise technique approfondie en matiere de retraite et des competences de haute qualite en matiere de service a la clientele.

• Une occasion de developper des competences diversifiees pour desservir plusieurs canaux, y compris le traitement transactionnel, le contact direct avec les participants et d'autres communications numeriques comme le clavardage en direct et le courriel.

• Un investissement en apprentissage continu pour soutenir votre developpement de carriere

• Un solide programme d'integration et de formation visant a perfectionner les connaissances et les competences en matiere de retraites afin de vous permettre d'interagir en toute confiance avec nos participants.

• Une occasion d'offrir une experience exceptionnelle a plus de 640000membres en Ontario tout au long de leur parcours de retraite.

En tant que specialiste des services aux participants, vous devrez:

• Vous beneficierez d'un programme d'apprentissage complet pour ameliorer vos connaissances en matiere de retraites.

• Etre le premier point de contact avec les participants du service par telephone, par communication numerique et par traitement transactionnel.

• Acquerir une comprehension approfondie de la facon dont les Regimes de retraite d'OMERS sont administres pour fournir un soutien precis et opportun.

• Faire preuve de jugement et s'assurer que l'information est transmise de facon exacte et positive et courtoise.

• Traiter une variete de demandes, ce qui peut inclure la resolution de tout probleme transmis aux echelons superieurs.

• Traiter les transactions en utilisant efficacement les systemes d'administration des retraites et les autres technologies connexes d'OMERS.

• Effectuer un suivi aupres des participants, des employeurs ou des tiers en cas de renseignements manquants ou incomplets.

• Analyser les donnees pour identifier les problemes et travailler avec les personnes appropriees pour les resoudre.

• Etre flexible pour assumer des taches supplementaires, ce qui comprend l'aide aux autres equipes, au besoin.

• Maintenir les normes de productivite, les niveaux de service et un degre eleve de satisfaction des membres.

• Identifier des moyens de rationaliser les processus et de travailler plus efficacement au sein de notre equipe pour mieux servir nos participants.

• Travailler en collaboration avec les collegues en partageant l'information et en communiquant de facon ouverte, honnete et professionnelle.

• Defendre et demontrer la vision et les valeurs fondamentales d'OMERS tout en developpant de bonnes relations avec les equipes internes ainsi qu'avec nos employeurs, nos membres et les institutions financieres.

Pour postuler, vous aurez besoin de ce qui suit:

• Une experience de plus de deux ans dans l'administration des prestations de retraite/le service a la clientele ou dans un domaine connexe.

• Vous avez d'excellentes aptitudes a la communication et vous possedez les connaissances techniques necessaires pour offrir aux participants une experience exceptionnelle en anglais et en francais.

• Une attitude positive, une orientation vers le service a la clientele et un engagement en faveur du perfectionnement personnel et de la formation continue.

• La capacite a garder son sang-froid dans des situations de forte pression et a s'adapter efficacement a des circonstances changeantes.

• Faire preuve d'une grande integrite et de discretion pour garantir la confidentialite des renseignements sensibles.

• Une formation post-secondaire ou une accreditation serait consideree comme un atout.

• Le bilinguisme en anglais et en francais est requis. Capacite de se rendre au siege de Toronto tous les trimestres pour des reunions.

• Un acces a une connexion internet fiable a haut debit pour assurer un travail a distance efficace.

Ce que nous offrons:

• Une carriere gratifiante et epanouissante grace a un regime de retraite de premiere classe.

• Un salaire annuel de 66000$ + prime cible de 8%.

• Participation au Regime de retraite a prestations definies d'OMERS.

• Des le jour de votre adhesion, vous beneficiez d'une assurance maladie complete payee par l'employeur.

• Compte annuel de depenses de sante et programmes d'aide aux employes tels que Headversity, Maven, LifeSpeak et le programme d'aide aux employes.

• Un credit de bien-etre annuel de 600$ qui favorise un mode de vie actif par l'entremise de League

• Conges payes competitifs: 15jours de vacances + 5jours personnels par an

• Un environnement de travail hybride qui permet aux employes de travailler au bureau et a distance.

• Culture diversifiee et inclusive avec acces a une variete de groupes de ressources pour les employes.

• Des possibilites etendues de perfectionnement professionnel et de developpement avec un acces a des plateformes d'apprentissage de premier plan telles que Coursera.

• Un lieu de travail prime, reconnu comme l'un des meilleurs employeurs du Grand Toronto (2024), l'un des meilleurs lieux de travail au Canada (2024) et l'une des cultures d'entreprise les plus admirees au Canada (2023)

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We are hiring a cohort of Bilingual Member Experience Specialists to join our team. This will require you to be based out of Timmins, Ontario or surrounding area. You will work remotely with occasional travel to the Toronto head office for meetings, training and other business requirements.

Choose a workplace that empowers your impact.

Join a purpose-driven, dynamic pension plan that embodies the values of our 640,000+ members and is an industry leading global investor.
At OMERS we put our people first and are proud to embrace the diversity of thought, leadership and collaboration that comes from having locations in Toronto, London, New York, Singapore, Sydney and other major cities across North America and Europe. Our culture is truly one of a kind. We take great pride in accelerating growth & development, prioritizing team wellness, building connections and supporting the communities we live and work.

OMERS aspires to be the most trusted partner in empowering members through their pension journey. As a Member Experience Specialist, you will assist and support members, employers, pensioners, and other interested parties on inquiries regarding all aspects of the OMERS Pension Plan. In addition, you will be responsible for responding to digital communications and processing transactions for pension administration processes such as enrolments, retirements, buy-backs, and much more. You will provide best-in-class service to all OMERS clients.

What you'll get as a Member Experience Specialist:

• A role that provides you with the opportunity to develop an in-depth technical pension expertise and high-quality customer service skills.

• An opportunity to develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and e-mail.

• Continuous learning investment to support your career growth.

• A robust onboarding and training program to develop the pension knowledge and skillset to enable your confidence to interact with our members.

• An opportunity to provide an exceptional experience to 640,000+ members in Ontario throughout their retirement journey.

As a Member Experience Specialist, you will:

• Be provided with a comprehensive learning curriculum to upskill your pension knowledge.

• Be the first point of contact to service members by phone, digital communication, and transactional processing.

• Develop a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support

• Provide sound judgement, and ensure information is relayed accurately and in a positive and courteous way

• Handle a variety of inquiries, which can include resolving any escalated issues.

• Process transactions by effectively utilizing pension administration systems and other related OMERS technology.

• Perform member, employer, or third-party follow-ups for missing or incomplete information.

• Analyze data to identify issues and work with the appropriate people to problem solve.

• Be flexible to take on additional tasks, which includes assisting other teams, as required.

• Maintain productivity standards, service levels, and a high degree of member satisfaction.

• Identify ways to streamline processes and work more effectively across our team to better serve our members.

• Work collaboratively with peers by sharing information and communicating in an open, honest, and professional manner.

• Uphold and demonstrate OMERS vision and core values while developing a good rapport with internal teams as well as with our employers, members, and financial institutions.

To apply, you will need:

• 2+ years of pension benefit administration/client service or relevant experience.

• Excellent communication skills and possess technical savvy to provide an exceptional member experience in both English and French.

• A positive attitude, customer service focus with a commitment to personal development and continuous learning.

• Ability to maintain composure in high-pressure situations and adapt effectively to changing circumstances.

• High integrity and discretion to ensure the confidentiality of sensitive information.

• Post-secondary education/accreditation would be considered an asset.

• Bilingualism in English and French is required. Be able to travel to Toronto Head Office on a quarterly basis for meetings.

• Access to a reliable high-speed internet connection to ensure effective remote work.

What we are offering:

• A rewarding and fulfilling career with a first-class pension plan.

• An annual salary of $66,000 + target bonus of 8%.

• Participation in the OMERS Defined Benefit Pension Plan.

• From the day you join, comprehensive employer-paid health benefits.

• Annual health spending account and employee support programs such as Headversity, Maven, LifeSpeak and Employee Assistance Program.

• An annual wellness credit of $600 that promotes an active lifestyle through League

• Competitive paid time off: 15 days of vacation + 5 personal days annually

• A hybrid work environment that allows employees to work in-office and remotely.

• Diverse and inclusive culture with access to a variety of Employee Resource Groups.

• Extensive professional development and growth opportunitieswith access to top tier learning platforms such as Coursera.

• An award-winning workplace recognized as one Greater Toronto's Top Employers (2024), Great Place to Work in Canada (2024) & Canada's Most Admired Corporate Cultures (2023)

This posting is not for an existing vacancy; however, a vacancy may become available in the future.

The expected salary for this position is $66,000 per year.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.

As one of Canada's largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work - and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection pr...