Ohana 5

Server – Job Description

Overview
A Server is responsible for delivering a smooth, friendly dining experience by taking accurate orders, providing prompt service, and making sure every guest feels taken care of from start to finish.

Key Responsibilities

Guest Service

• Greet guests warmly and build a welcoming atmosphere at the table.

• Answer questions about the menu, suggest items, and offer recommendations.

• Check in regularly to make sure guests have everything they need.

Order Taking & Delivery

• Take accurate food and beverage orders and enter them into the POS system.

• Deliver drinks, appetizers, entrées, and desserts quickly and correctly.

• Ensure food quality, accuracy, and presentation meet restaurant standards.

Table Management

• Monitor table status and keep track of guest needs throughout the meal.

• Refill drinks, clear plates, and maintain a clean dining area.

• Close out checks, handle payments, and process cash/card transactions safely.

Team Support

• Work closely with fellow servers, hosts, bartenders, and kitchen staff.

• Run food, help bus tables, and assist teammates during peak hours.

• Communicate any guest concerns or issues to management quickly.

Cleanliness & Safety

• Maintain a clean workstation and follow all health and safety guidelines.

• Keep condiments, silverware, and service stations stocked and organized.