ZipRecruiter

Log In

Octagon Consulting

Octagon Consulting

12 jobs near Columbus, OH

Octagon Consulting, LLC

Junior Recruiter

Houston, TX · On-site

$38K - $49K/yr

The ideal candidate will be comfortable meeting new people frequently and have an ability to determine a candidate's potential through clever questions. They should have excellent organizational ...

Octagon Consulting LLC

Junior Inventory Specialist

Houston, TX · On-site

$17 - $21.50/hr

Junior Specialist Inventory The goal of the Junior Specialist, Inventory is to execute, coordinate, and support the business by establishing, maintaining, and optimizing our global inventory system.

New

Customer Product Support- TX

Octagon Consulting LLC

Tyler, TX • On-site

Full-time

Posted 10 days ago

Job description

Overview:-
We have an exciting opportunity on a team that is driving transformational assisted care experiences. We are looking for a candidate who has passion for delivering extraordinary experiences for our customers.   Come join Intuit as a Service and Support Representative as one of our Frontline experts in the Professional Tax Group. 
 
Responsibilities:
  1. Resolve customer inquiries using all channels of support
  2. Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.
  3. Uses effective probing questions to understand customer problems. Takes ownership of finding solutions by using available resources. Provides end to end solutions when possible.
  4. Can self identify and prioritize their time for the greatest customer impact
  5. Comfortable being an advisor and make recommendations that help grow the customer power prosperity
  6. Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.
Meets customers "where they are" by using relatable language and tailoring their communication based on the customers' level of tax and industry knowledge.

Must-Have Qualifications (Non-Negotiable)
  • Back-Office Payroll Processing: 2+ years of back-office payroll experience specifically at a payroll services company.
  • Multi-State Tax Expertise: 2+ years of high-volume multi-state US payroll tax processing.
  • Specialized Tax Focus: 2+ years dedicated to tax notice resolution, amended return preparation, and payroll error corrections (not general payroll administration).
  • Agency Correspondence: Track record of resolving complex IRS and state agency notices (penalties, balance-due, delinquencies).