Customer Relations Specialist
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
60 Octa Jobs Hiring Near You
Customer Relations Specialist
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Customer Relations Specialist
Orange, CA · On-site
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Customer Relations Specialist
Orange, CA · On-site
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Driver Manager - OCTA
$80K - $84K/yr
Salary: $80k - $84k / yr. Knowledge and Experience: * Minimum 3 years in a supervisory role. * Management of frontline employees with accountability for safety and performance * Bachelor's Degree or ...
Driver Manager - OCTA
$80K - $84K/yr
Salary: $80k - $84k / yr. Knowledge and Experience: * Minimum 3 years in a supervisory role. * Management of frontline employees with accountability for safety and performance * Bachelor's Degree or ...
Customer Relations Specialist
Orange, CA · On-site
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Customer Relations Specialist
Orange, CA · On-site
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Executive Assistant I, Rail Operations
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Executive Assistant I, Rail Operations
$31.39 - $37.29/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Marketing Account Manager
Orange, CA · On-site
$36.86 - $44.03/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Marketing Account Manager
Orange, CA · On-site
$36.86 - $44.03/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Marketing Account Manager
$36.86 - $44.03/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Marketing Account Manager
$36.86 - $44.03/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Office Specialist Senior, Maintenance Resource Management
Orange, CA · On-site
$29.89 - $35.51/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Office Specialist Senior, Maintenance Resource Management
Orange, CA · On-site
$29.89 - $35.51/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Maintenance Supervisor - OCTA Irvine
Irvine, CA · On-site
$95K - $100K/yr
Salary: $95k - $100k / yr. Knowledge and Experience: * Minimum 2 years vehicle maintenance repair supervisory experience in heavy duty truck or bus, transit bus desired * Must be computer literate ...
Maintenance Supervisor - OCTA Irvine
Irvine, CA · On-site
$95K - $100K/yr
Salary: $95k - $100k / yr. Knowledge and Experience: * Minimum 2 years vehicle maintenance repair supervisory experience in heavy duty truck or bus, transit bus desired * Must be computer literate ...
Office Specialist Senior, Contracts Admin & Mtls Mgmt
Orange, CA · On-site
$29.89 - $35.51/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Office Specialist Senior, Contracts Admin & Mtls Mgmt
Orange, CA · On-site
$29.89 - $35.51/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Parts Clerk - OCTA - Irvine
Irvine, CA · On-site
$20.50/hr
Starting Wage: $20.50 / hr. Knowledge and Experience: * Two (2) years parts stock room experience preferably in Transit but will accept automotive, trucking and or any parts experience related to the ...
Parts Clerk - OCTA - Irvine
Irvine, CA · On-site
$20.50/hr
Starting Wage: $20.50 / hr. Knowledge and Experience: * Two (2) years parts stock room experience preferably in Transit but will accept automotive, trucking and or any parts experience related to the ...
Mechanic B - OCTA (Irvine)
Irvine, CA · On-site
$35.62/hr
Hourly Rate: $35.62/HR or in accordance with our CBA Knowledge and Experience: * Three (3) years progressive heavy equipment maintenance required * ASE Transit Certificate Preferred (H4, H5, H8 ...
Mechanic B - OCTA (Irvine)
Irvine, CA · On-site
$35.62/hr
Hourly Rate: $35.62/HR or in accordance with our CBA Knowledge and Experience: * Three (3) years progressive heavy equipment maintenance required * ASE Transit Certificate Preferred (H4, H5, H8 ...
Mechanic A - OCTA Irvine
$40.35/hr
Hourly Rate: $40.35/HR or in accordance with our CBA Schedule: 2nd shift, Monday/Tuesday off 12:00pm to 8:30pm Knowledge and Experience: * Five (5) years progressive heavy equipment maintenance ...
Mechanic A - OCTA Irvine
$40.35/hr
Hourly Rate: $40.35/HR or in accordance with our CBA Schedule: 2nd shift, Monday/Tuesday off 12:00pm to 8:30pm Knowledge and Experience: * Five (5) years progressive heavy equipment maintenance ...
Ophthalmic Photographer
Bellaire, TX · On-site
Conduct and document optical coherence tomography (OCT) and OCT angiography (OCTA) imaging for retina patients. * Perform intravenous fluorescein angiography (IVFA) and indocyanine green angiography ...
Ophthalmic Photographer
Bellaire, TX · On-site
Conduct and document optical coherence tomography (OCT) and OCT angiography (OCTA) imaging for retina patients. * Perform intravenous fluorescein angiography (IVFA) and indocyanine green angiography ...
Optometrist
Colchester, VT · On-site
$200K - $300K/yr
We have OCTA, VF, Daytona. Experience with ExamWriter preferred. We co-manage many patients with a team of OMDs.Paid on 1099 contract although W2 position is negotiable. I will try to improve your ...
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Optometrist
Colchester, VT · On-site
$200K - $300K/yr
We have OCTA, VF, Daytona. Experience with ExamWriter preferred. We co-manage many patients with a team of OMDs.Paid on 1099 contract although W2 position is negotiable. I will try to improve your ...
Office Specialist Senior, Contracts Admin & Mtls Mgmt
Orange, CA · On-site
$29.89 - $35.51/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Office Specialist Senior, Contracts Admin & Mtls Mgmt
Orange, CA · On-site
$29.89 - $35.51/hr
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy ...
Knowledge of various pavement evaluation methodologies such as ASTM D5340/D6433/E3303, LTPP, MTC, OCTA, and PASER Education:Bachelor's DegreeEmployment Type: FULL_TIME
Knowledge of various pavement evaluation methodologies such as ASTM D5340/D6433/E3303, LTPP, MTC, OCTA, and PASER Education:Bachelor's DegreeEmployment Type: FULL_TIME
Ophthalmic Photographer
Bellaire, TX · On-site
Conduct and document optical coherence tomography (OCT) and OCT angiography (OCTA) imaging for retina patients. * Perform intravenous fluorescein angiography (IVFA) and indocyanine green angiography ...
Ophthalmic Photographer
Bellaire, TX · On-site
Conduct and document optical coherence tomography (OCT) and OCT angiography (OCTA) imaging for retina patients. * Perform intravenous fluorescein angiography (IVFA) and indocyanine green angiography ...
Optometrist (Advanced Eyecare Associates) - Los Banos, CA
Rancho Cordova, CA · On-site
$100 - $130/hr
With state‑of‑the‑art equipment--including HVF, Zeiss Cirrus OCTA and Optos Optomap--we conduct thorough eye exams and develop tailored treatment plans. This opportunity allows you to develop ...
New
Optometrist (Advanced Eyecare Associates) - Los Banos, CA
Rancho Cordova, CA · On-site
$100 - $130/hr
With state‑of‑the‑art equipment--including HVF, Zeiss Cirrus OCTA and Optos Optomap--we conduct thorough eye exams and develop tailored treatment plans. This opportunity allows you to develop ...
New
Fixed Route Bus Driver - OCTA
Anaheim, CA · On-site
$25.24 - $33.76/hr
Position may be required to work in Irvine, CA or Anaheim, CA Hourly Rate: $25.24/hour - $33.76/hour (Based on transit experience) or in accordance with your CBA What we Offer: * $1500 Sign on Bonus
Fixed Route Bus Driver - OCTA
Anaheim, CA · On-site
$25.24 - $33.76/hr
Position may be required to work in Irvine, CA or Anaheim, CA Hourly Rate: $25.24/hour - $33.76/hour (Based on transit experience) or in accordance with your CBA What we Offer: * $1500 Sign on Bonus
$31.39 - $37.29/hr
Full-time
Posted 23 days ago
Orange County Transportation Authority rating
9.7
Based on 5 frontline employees who took The Breakroom Quiz
5th of 842 rated public administrative organizations
Job description
Job Description
Customer Relations Specialist - Customer Relations
Under general supervision, investigates customer comments and complaints regarding the OC Bus system, OC ACCESS service, 91 Express Lanes and various other agency services and projects; strategizes resolutions and provides both verbal and written responses to customers. Responds to escalated and difficult customer calls. When assigned to oversee the contracted customer information center, provides training, communicates, and troubleshoots policy and procedural issues, and prepares and reports operational statistics. Compiles and analyzes customer comment statistics for reporting.
This is a non-exempt position in salary grade 160: Min - $31.39, Mid - $37.29, Max - $43.18/hour. The starting salary will be within this range based on qualifications.
This posting will remain open until a candidate is selected.
What You'll Do
- Respond to customer emails, letters, social media comments, and escalated inquiries
- Investigate and resolve customer concerns while ensuring timely and professional communication
- Monitor customer feedback, identify trends, and recommend service improvements
- Prepare reports and correspondence for management and executive leadership
- Collaborate with internal teams and serve as a liaison with customer service operations
- Ensure accurate public communications and maintain confidential information
What We're Looking For
- Bachelor's degree or an equivalent combination of education and experience
- Strong communication, customer service, and problem-solving skills
- Knowledge of Orange County demographics and transportation issues is a plus
- Bilingual in Spanish (spoken and written) is highly desirable
- Minimum 3 years of customer service experience
Why you'll Love it Here
- Make a meaningful impact serving the community
- Collaborative team environment with meaningful cross-agency partnerships
- Stability and growth with a respected public agency
- Help keep Orange County moving-for everyone.
Join a team where innovation, integrity, and strategic thinking are valued.
Apply now to help shape the future of OCTA's programs.
OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.
What Orange County Transportation Authority employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Orange County Transportation Authority
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Orange, CA, US
Year founded
1991