Ocean Place

Spa Receptionist
The Spa department is responsible for creating an atmosphere of relaxation and renewal. The spa is
located on the mezzanine level of the resort and features 14 treatment rooms, a sauna, steam room,
and relaxing whirlpool. Featured modalities at the Spa at Ocean Place include Swedish, Deep-Tissue,
Warm Stone, Reflexology, and Pre-Natal, as well as Facial peels, Microdermabrasion, and Waxing.
Job Summary
The Spa Receptionist is responsible for the booking and guest registration process, including the
communication of Spa services in a courteous and informative manner.
Pay Range: $15.92 - $16.00/hr
Essential Job Functions

• Greeting guests in a friendly manner, ensuring all guest contact is courteous, informative, and thorough.
• Performs accurate scheduling and confirming of guest appointments.
• Manages treatment bookings and updates schedules throughout the day.
• Ensuring appointments are on time, communicating delays as necessary.
• Notifies therapists of bookings and appointments in a timely manner.
• Accurately communicates Spa services, features, and amenities.
• Processes payments, obtaining proper approval and authorization.
• Maintains a record of reservations, therapist schedules, and registration forms.
• Performs opening and closing procedures according to resort standards.
• Ensures that the presentation and Spa cleanliness always reflect resort standards.
• Actively promotes the Spa, treatments, services, and retail.
• Assists with retail product inventory.
• Maintains knowledge of Spa, hotel, and community events to accurately and clearly communicate information to guests and employees.
• Performs related duties as requested by management

Education, Experience and Skill Requirements

• High school diploma or equivalent required.
• Previous experience in a similar position was strongly preferred.
• Career interest in Spa & wellness or a related industry is preferred.
• Knowledge of Spa services and products required.
• Superior customer service and interpersonal skills required.
• Calm and courteous in demanding situations, must enjoy working with people.
• Basic computer skills with proficiency in Microsoft Office.
• Must have basic math skills. Prior knowledge in cashiering preferred.
• Must be able to always maintain a professional appearance.
• Must be able to work a flexible schedule including nights, weekends and holidays as necessary.

Physical Qualifications:

• Requires the ability to bend, twist, and stand to perform normal job functions.
• Ability to stand for extended periods of time.

The Ocean Place Resort & Spa in Long Branch, New Jersey is the premier oceanfront hotel between New
York and Atlantic City, which offers 258 spacious guest rooms, featuring comfortable bedding and views
of the Atlantic Ocean; five luxury suites, offering large sitting areas and wide balconies; 100,000 squares
Job Description: Spa Receptionist feet of meeting/event space with 38 function rooms; private beach; fine dining and casual restaurants. Tennis court, two swimming pools, a heated whirlpool, fitness center, and a full-service spa.
Ocean Place Resort & Spa is an Equal Opportunity Employer.
Employee acknowledges the receipt of this job description and understands that he/she will be
reviewed and/or evaluated on this job description as well as other criteria.