Operations Center

What We Need

We are currently looking to hire a Network Operations Center Associate within our SVS division. This position falls under our Technology Operations line of business and is located in Louisville, KY. In this role, you will be responsible for monitoring and supporting the corporate production WAN/LAN infrastructure, ensuring seamless operations in a 24/7/365 Data Center environment. You will report directly to the IT Operations Manager and collaborate regularly with IT support, engineering, and external clients.

How We Work

As a Network Operations Center Associate, you will be expected to work on-site in a structured shift schedule:

• Day shift
• Rotating weekends
• Weekdays
• Weekend availability

SVS will set you up for success by providing:

• Assigned workspace in our Louisville, KY office
• Company-issued equipment

Role Responsibilities

The responsibilities of the role will include:

• Monitoring the general health of network infrastructure using SolarWinds
• Diagnosing and resolving network issues to maintain system uptime
• Escalating technical problems to engineering when necessary
• Interacting with internal and external clients professionally to identify and resolve incidents
• Documenting issues and resolutions in the ticketing system according to Incident Management Procedures

Qualifications & Skills

• Associate’s Degree / Technical Certification in Computer Science or related field, or 1-2 years of network operations experience
• Experience with Cisco equipment preferred
• CCENT Cisco Certification is a plus
• Strong troubleshooting and multitasking skills
• Security-minded approach to network management
• Proficiency in Microsoft Word, Excel, and PowerPoint

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

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