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Omaha Zoo Group

60 Omaha Zoo Group Jobs Hiring Near You

OMAHA ZOO GROUP

IT Support Specialist

Omaha, NE · On-site

$18.62/hr

... the Omaha Zoological Society, including the Henry Doorly Zoo and Aquarium and Lee G. Simmons ... Ability to deal effectively with a diverse group of individuals at all organizational levels.

OMAHA ZOO GROUP

Lead VeterinaryTechnician

Omaha, NE · On-site

$22.53/hr

Omaha's Henry Doorly Zoo & Aquarium (OHDZA) is a leader in animal care and its mission is to inspire, educate and engage people to serve as lifelong stewards for animals and their habitats. The Lead ...

OMAHA ZOO GROUP

Keeper - Elephants

Omaha, NE · On-site

$18.62/hr

Completion of Omaha Zoo's animal trainer certification courses upon starting. Qualifications, Knowledge, Skills and Abilities : * At least 2 years of paid experience in animal husbandry, preferably ...

OMAHA ZOO GROUP

Afterschool Staff

Omaha, NE · On-site

$15.40/hr

Work independently and in group settings. Candidates may be required to pass a pre-employment ... Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the ...

OMAHA ZOO GROUP

Director of Guest Services

Omaha, NE · On-site

$85K/yr

The Director of Guest Services is a strategic, guest-centered leader responsible for creating exceptional experiences for every member and guest visiting Omaha's Henry Doorly Zoo & Aquarium and Lee G.

OMAHA ZOO GROUP

Director of Guest Services

Omaha, NE · On-site

$85K/yr

The Director of Guest Services is a strategic, guest-centered leader responsible for creating exceptional experiences for every member and guest visiting Omaha's Henry Doorly Zoo & Aquarium and Lee G.

OMAHA ZOO GROUP

Marketing Coordinator

Omaha, NE · On-site

$20.49/hr

The Marketing Coordinator serves as a key support role within the Marketing and Communications team at Omaha's Henry Doorly Zoo & Aquarium and Lee G. Simmons Wildlife Safari Park. Reporting to the ...

The Curare Group, Inc

Rheumatology Physician

Omaha, NE

$262K - $338K/yr

This is an excellent opportunity to join a multi-specialty group who's mission is to provide a holistic approach to it's patients. Omaha is home to the college world series, museums, a zoo, and many ...

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Omaha Zoo Group Jobs Information

Infographic showing various job openings at Omaha Zoo Group in the United States as of August 2026, with employment types broken down into 70% Full Time, 20% Part Time, and 10% Temporary. Highlights an 100% Physical job distribution.

IT Support Specialist

OMAHA ZOO GROUP

Omaha, NE • On-site

$18.62/hr

Full-time

Posted 9 days ago

Job description

Job Title: Information Technology Support Specialist
FLSA Status: Non-Exempt
Classification: Full-time
Hours: This position will, at times, require scheduled weekend, holiday and after-hours working, including support for various special events. The position may participate in rotating weekend coverage schedule, working alternating weekends to ensure consistent IT support.
Pay Rate: Range starts at $18.62/hour
Summary:
The IT Support Specialist (tier 1) serves as the first point of contact for IT-related issues and requests across all functions under the Omaha Zoological Society, including the Henry Doorly Zoo and Aquarium and Lee G. Simmons Wildlife Safari Park. This role provides tier 1 service desk support, managing the incoming requests, ticket queues, resolving issues within scope, and escalating or dispatching IT Support Analysts (tier 2) when appropriate. The IT Support Specialist is committed to delivering excellent customer service and maintaining a positive, professional experience for every guest and staff interaction. This role requires a balance of foundational technical knowledge, excellent problem-solving skills, and a strong customer-service mindset. The ideal candidate will diagnose, troubleshoot, and resolve routine hardware, software, audio/visual and network issues efficiently. Additionally, this position will assist IT Support Analysts (tier 2) with installation and maintenance of zoo networks and peripheral equipment, as well as general support of users' software and hardware needs. This position reports to the Director of IT Networks and Systems.
Duties and Responsibilities/Essential Functions (include but not limited to):
  • Assist with the installation, configuration, and maintenance of computer workstations, printers, and network devices.
  • Provide expedited response to point-of-sale issues to maintain maximum up time.
  • Respond to the needs and questions of end users; troubleshoot, diagnose, and fix hardware and/or software problems (this can include both PC and Apple platforms).
  • Maintain user accounts on the domain and provide access to network resources.
  • Support zoo staff use of Microsoft Office 365.
  • Interface with other zoo departments and vendors to report and resolve software and hardware issues; develop solutions consistent with organizational objectives.
  • Provide instruction and guidance on proper use of computer equipment, software, and phones.
  • Organize and schedule updates to system software and device drivers.
  • Maintain records of issues, resolutions, and maintenance schedules.
  • Assist with the maintenance and use of audio/visual systems.
  • Assist tier 2 support as needed.
  • Perform other duties as assigned by manager.

Knowledge, Skills, and Abilities:
  • Technical knowledge of computer hardware.
  • Knowledge of both PC and Apple platforms.
  • Knowledge of Microsoft Windows operating system and Office 365.
  • Basic knowledge of network hardware and cabling.
  • Commitment to excellence and high standards.
  • Strong written and oral communication skills.
  • Ability to manage priorities and workflow.
  • Ability to work independently and as a member of a team.
  • Proven ability to handle multiple projects and meet deadlines.
  • Ability to deal effectively with a diverse group of individuals at all organizational levels.
  • Good judgment with the ability to make sound and timely decisions.

Required Qualifications:
  • Associate degree in information technology, information systems, or computer science, or 1-2 years of related experience.

Candidates will be required to pass a pre-employment background check, drug test, and possess a valid driver's license with a good history.
Work Environment/Physical Demands:
  • Professional office environment.
  • Light physical effort with occasional lifting of 25 to 50 pounds.
  • Keyboarding and desk work for long periods of time.
  • Mobility to physically assess technology activities in various locations across the zoo, aquarium, or safari park, possibly in inclement weather.
  • Scheduled weekend and after-hours/special event work.

DISCLAIMER
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.

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