OHMI Anti-Aging CenterClient Coordinator (Sales Front Desk – Aesthetic Clinic) Location
Orange County, CA
About Us
OHMI Anti-Aging Center is a premium aesthetics and regenerative wellness clinic focused on long-term skin health and personalized treatment plans.
Led by Dr. Maxwell Jen, we guide clients through customized solutions rather than one-time services, delivering natural and lasting results.
Role Overview
This is not a typical front desk position.
We are looking for a Client Coordinator who can guide conversations, convert inquiries into consultations, and deliver a high-end client experience.
This role is:
- Client-facing
- Sales-oriented
- Detail-driven
Key Responsibilities Lead Conversion (Primary Focus)
- Answer calls, texts, and inquiries using Weave
- Understand client intent quickly and guide them toward booking a consultation
- Confidently explain our consultation process (paid consultation model)
- Maintain strong booking conversion and response time
Client Guidance (OHMI Core)
- Move clients from “just asking” → “understanding their needs.”
- Position consultation as the starting point for all new clients
- Support a treatment plan mindset, not one-time service selling
Follow-Up & Lead Management
- Respond to missed calls promptly
- Execute structured SMS follow-ups
- Re-engage leads who have not booked
Scheduling & Calendar Optimization
- Manage consultation bookings efficiently
- Reduce no-shows and schedule gaps
- Coordinate with providers for smooth daily flow
Administrative & Front Desk Support
- Client check-in / check-out
- Maintain accurate client records
- Support payment processing and basic inquiries
- Ensure a clean, organized, and professional front desk
Manager & Operations Support
- Assist clinic management with day-to-day operational coordination
- Help track key tasks, follow-ups, and ensure items are completed on time
- Support execution of internal processes (lead management, scheduling flow, client communication)
- Identify gaps or issues in daily operations and proactively flag them
What We’re Looking For Core Qualities
- Strong communication with a calm, confident presence
- Comfortable guiding clients toward booking (not just answering questions)
- Detail-oriented with strong follow-through
- Fast, responsive, and organized
- Professional and polished demeanor
Preferred Experience
- Aesthetics, medical spa, luxury retail, or hospitality
- Sales or client-facing experience
- Experience with CRM or scheduling tools
Bonus
- Mandarin Chinese
- Interest in skincare and aesthetics
This Role Is NOT For You If:
- You prefer passive customer service without sales responsibility
- You are uncomfortable discussing consultation fees
- You avoid follow-up or structured workflows
Compensation
- Hourly base: $22 – $26
- Performance bonus
- Additional performance incentives
- High performers are rewarded based on results
Growth Opportunity
- Path to Aesthetic Consultant role
- Training in client communication, sales, and aesthetics
OHMI is an award-winning regenerative aesthetics, anti-aging, and medical wellness private practice founded on the philosophy that the safest, longest lasting, and highest quality results come from optimizing health, regenerative physiology, and overall well-being to create a naturally beautiful aesthetic and a stronger, healthier, more youthful body.