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Job Objective:

The WIC Nutrition Assistant (WNA) provides nutrition counseling for WIC participants following California WIC Program guidelines. The WNA is responsible for enrolling, recertifying, nutrition evaluation, nutrition education, prescribing, and issuing Food Instruments.

Duties and Responsibilities:

1. Conducts nutrition assessment for low risk WIC participants
   1. Evaluates height, weight, and lab values from medical form
   2. Evaluates nutrition questionnaire
   3. Evaluates and prioritizes nutrition risks

1. Nutrition education
   1. Provides nutrition counseling on ISIS generated risks or participant choice
   2. Includes breastfeeding encouragement and support education for all pregnant participants
   3. Uses motivational interviewing techniques and involves participant in counseling
   4. Counseling is focused and time spent is appropriate
   5. Appropriate pamphlets and referral are given
   6. Facilitate/conduct group education classes
   7. Attend Agency meetings to keep current on participant education topics which includes driving to alternate clinics

1. Documentation
   1. Enters all data, labs, height/weight, and demographic information into ISIS correctly
   2. Enters note in the INEP screen for all enrollments, recertification's, single trimester, and mid-certification checks
   3. The note entered in the INEP screen is related to the ISIS generated nutrition risk and the appropriate follow up plan is indicated when necessary
   4. All pregnant participants have a breastfeeding support/encouragement note in on the individual screen
   5. Education contacts are documented on the Nutrition Education screen for each participant
   6. Appropriate HOLDS are placed for request for blood test, immunization record, medical forms, address, and income verification
   7. Ensure all appropriate documents are signed by the participant

1. ISIS competency
   1. Complete enrollments, recertification's, mid-certifications, trimester checks, and Disqualifications according to WIC Program guidelines
2. Prescribe the correct food package for the participant
3. Make the correct appointment in the correct clinic for the participant
4. Enter all data into ISIS correctly

Non-Essential Duties:

• Safety Officer
• Manage Food Instrument order
• Update nutrition education boards in classrooms
• Over-see outreach activates

Knowledge, Skills and Abilities:

Knowledge

• Excellent knowledge of the California WIC Program policies and procedures
• Excellent customer service skills
• Excellent command of the English Language

Skills

• Performs all duties of the WIC Clerk at an exceptional level
• Ability to speak in public
• Perform duties in a timely manner

Abilities

• Ability to maintain composure under stressful situations
• Ability to empathize with participants of the WIC Program
• Ability to multi-task
• Ability to operate a motor vehicle

AVH Values: All AVH employees will effectively demonstrate these values:

• Patients Come First - We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership - We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork - We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty - We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence - We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation - Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient's experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion - We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience:

Education

• High School Diploma
  • Successful completion of Nutrition 101 or equivalent

Or

• BS/MS Degree in Food Nutrition Dietetics or a related field

Experience

• 2 years of experience as a WIC Clerk preferred

Required Licensure and/or Certifications:

• State of California WIC Program WIC Nutrition Assistant Certification of Completion
• California driver's license and current car insurance
• High school diploma and completion of Nutrition 101 or equivalent. Must begin the California WIC Program Nutrition Assistant Certification within 9 months of employment

OR

• BS/MS Degree must begin the California WIC Program Nutrition Assistant certification within 9 months of employment

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Absenteeism and Tardiness Policy
• Ability to adhere with AVH Leaves of Absence Policy
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere with AVH Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Conforms to AVH Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties
• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate Joint Commission requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct

Physical Requirements and Working Conditions:

• Must be able to stand and walk for most of the day
• Must be able to function in a noisy crowded environment
• Must be able to lift and carry 15 pounds for short distances
• Must be able to work schedule required by the needs of the Program

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.