The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities. The ideal ...
Nuware Tech
4 jobs near Columbus, OH
The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities. The ideal ...
Contract Senior Business Analyst
Manhattan, NY · On-site
$102K - $131K/yr
Partner with business and technology teams to define and implement effective solutions. * Support UAT, solution implementation, change management, and user adoption. * Manage stakeholder expectations ...
Contract Senior Business Analyst
Manhattan, NY · On-site
$102K - $131K/yr
Partner with business and technology teams to define and implement effective solutions. * Support UAT, solution implementation, change management, and user adoption. * Manage stakeholder expectations ...
If you enjoy working at the intersection of data, technology, analytics, and business strategy , we'd like to hear from you. Apply today to be part of a team transforming data into meaningful ...
If you enjoy working at the intersection of data, technology, analytics, and business strategy , we'd like to hear from you. Apply today to be part of a team transforming data into meaningful ...
Job Type: Contract Location: Hybrid / Onsite as required Job Summary We are looking for a Senior QA Tester with a strong mix of manual and automation testing experience to join our quality ...
Job Type: Contract Location: Hybrid / Onsite as required Job Summary We are looking for a Senior QA Tester with a strong mix of manual and automation testing experience to join our quality ...
Contract Freshservice IT Tools Developer / Administrator role
Manhattan, NY • On-site
Other
Posted 6 days ago
Job description
Freshservice IT Tools Developer / Administrator
Position Summary
We are seeking a Freshservice IT Tools Developer / Administrator to administer, configure, enhance, and support the Freshservice IT Service Management (ITSM) platform. The role will be responsible for translating business and IT service-management requirements into scalable workflows, automations, integrations, reporting, and self-service capabilities.
The ideal candidate combines strong Freshservice administration and development skills with practical knowledge of ITIL/ITSM processes, APIs, integrations, automation, and enterprise support operations.
Required Qualifications
- 3 5+ years of experience administering or developing ITSM/service-management platforms.
- 2+ years of hands-on Freshservice experience preferred.
- Strong experience configuring ITSM workflows, service catalogs, SLAs, approvals, and automation.
- Experience with Freshservice Workflow Automator.
- Experience working with REST APIs, webhooks, JSON, and authentication mechanisms such as OAuth.
- Scripting experience with PowerShell, Python, JavaScript, or similar technologies.
- Working knowledge of ITIL processes, particularly Incident, Problem, Change, Request, Asset, and Configuration Management.
- Experience with Microsoft technologies such as Microsoft 365, Entra ID, Azure, and Teams is desirable.
- Strong troubleshooting and analytical skills.
- Ability to translate business requirements into technical configurations and automated workflows.
- Strong documentation and communication skills.
Preferred Qualifications
- Freshservice/Freshworks certifications.
- ITIL Foundation certification.
- Experience implementing or migrating Freshservice in an enterprise environment.
- Experience with CMDB architecture and IT asset management.
- Experience migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine.
- Experience with identity management, SSO, SCIM, and automated user provisioning.
- Familiarity with DevOps practices, source control, testing, and structured release management.
- Experience using AI and automation capabilities within IT service-management environments.