Northwest Austin

Join our dynamic Health, Wellness, and Fitness team as a Front Office Assistant, where you will be the welcoming face and first point of contact for our clients. This role is vital in creating a positive and seamless experience, supporting daily operations, and fostering a warm, professional environment.

If you thrive in a fast-paced setting and enjoy helping others, this position offers an exciting opportunity to contribute to the well-being of our community while developing your career in the wellness industry.

Key Objectives

• Provide exceptional customer service to clients and visitors.
• Manage front desk operations efficiently, including scheduling and communication.
• Support administrative tasks to ensure smooth daily workflow.
• Maintain a welcoming, organized, and professional reception area.

Responsibilities

• Greet and assist clients promptly and courteously, both in person and over the phone.
• Manage appointment bookings, cancellations, and rescheduling using scheduling software.
• Handle client inquiries, provide information about services, and direct calls appropriately.
• Process payments, maintain accurate records, and assist with basic bookkeeping tasks.
• Coordinate with fitness trainers, wellness coaches, and other staff to support client needs.
• Maintain inventory of office supplies and wellness materials, ordering replacements as needed.
• Ensure the front office and lobby area are clean, organized, and inviting at all times.
• Assist with administrative duties such as filing, data entry, and preparing reports.
• Follow all health and safety protocols to maintain a safe environment for clients and staff.

Requirements

• High school diploma or equivalent; additional education in office administration or related fields is a plus.
• Proven experience in a front desk, receptionist, or customer service role, preferably in health, wellness, or fitness settings.
• Strong communication skills, both verbal and written, with a friendly and professional demeanor.
• Proficiency with scheduling software, MS Office Suite, and basic computer skills.
• Ability to multitask, prioritize, and manage time effectively in a busy environment.
• Detail-oriented with excellent organizational skills.
• Comfortable handling confidential information with discretion.
• Positive attitude, team player mindset, and a passion for health and wellness.