North Austin

Join our dedicated team as a Customer Service Representative in the Hospital & Health Care industry, where your role is vital in delivering compassionate and efficient support to patients, families, and healthcare professionals. This position offers an exciting opportunity to be the first point of contact, ensuring every interaction reflects our commitment to quality care and patient satisfaction.

As a Customer Service Representative, you will play a key role in facilitating communication, resolving inquiries, and providing accurate information that supports the overall patient experience and operational excellence.

Key Objectives

• Serve as a knowledgeable and empathetic liaison between patients, families, and healthcare providers.
• Manage incoming calls, emails, and in-person inquiries with professionalism and care.
• Ensure timely resolution of patient concerns and accurate dissemination of information.
• Support administrative tasks to enhance patient flow and service delivery.

Responsibilities

• Respond promptly and courteously to patient and visitor inquiries via phone, email, and in-person.
• Assist patients in scheduling appointments, providing directions, and explaining hospital policies.
• Document and escalate issues or complaints to the appropriate departments for resolution.
• Maintain accurate records of patient interactions and transactions.
• Collaborate with clinical and administrative teams to ensure seamless patient experiences.
• Adhere to patient confidentiality and comply with HIPAA regulations at all times.
• Contribute to continuous improvement initiatives by providing feedback on service processes.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Proven experience in customer service, preferably within healthcare or a related field.
• Strong communication skills, both verbal and written, with a patient-centered approach.
• Ability to handle sensitive situations with empathy and professionalism.
• Proficient in using computer systems and patient management software.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively in a fast-paced, team-oriented environment.