Nordic Global

Job Summary:
Nordic Global is seeking a Desk Side Analyst to deliver IT services and ensure timely, reliable, and cost-effective support. The role involves managing technology hardware, maintaining inventories, and troubleshooting software as needed.
Responsibilities:
• Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
• Maintain accurate hardware production inventories and spare stock.
• Troubleshooting some software as needed.
• Adheres to all documented processes.
• Travel to off-sites to provide the same level of support as the main campus assignment.
• Assist with project assignments to implement new technologies or hardware.
• Provide on-call and project support as needed.
• Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment.
Qualifications:
Required:
• Demonstrate a deep understanding of the technical environment and its business return.
• Strong communications; written and oral.
• Have the necessary communication and interpersonal skills to interact with clients at all levels.
• Can keep up to date with technology as it develops and inform their clients of the potential impact.
• Be self-managing and capable of prioritizing workload based on client requirements.
• The ability to work under pressure within a team and the ability to multitask are important attributes for this role.
• The candidate will have good problem-solving skills and be highly motivated.
• He/she will be required to work on own initiative and must therefore possess good decision-making skills.
• Maintain a clean and orderly work environment.
• The candidate will need to be able to take direction from leads and react to downtimes in the environment.
• Possess a valid driver’s license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
• Bachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience
Company:
Healthcare leaders worldwide trust Nordic as their end-to-end strategic partner in navigating every step of health IT modernization. Founded in 2010, the company is headquartered in Madison, USA, with a team of 1001-5000 employees. The company is currently Late Stage.