Ninety

The Partner Relationship Manager role is purpose-built for deep relationship work with Ninety's most valuable partners - the coaches and consultants who are actively building their practices on our platform. Your job is simple in framing and demanding in execution: be the human these partners want to call, follow up with, and trust. You will own a defined portfolio of high-value relationships, focused entirely on retention, engagement, and growth within the existing partner community.
Responsibilities will include:

• Own a portfolio of partners - coaches and consultants with the greatest revenue potential and strategic fit.
• Conduct quarterly strategic business reviews with key partners, identifying growth opportunities, removing friction, and deepening engagement.
• Act as a strategic and trusted advisor to partners - helping them succeed with Ninety's platform, grow their practice, and drive referrals and expansions.
• Build strong relationships with channel partner leadership teams to drive increased platform use, awareness, and reselling of Ninety.
• Utilize partner feedback systems to improve the partnership experience.
• Collaborate cross-functionally with Product, Marketing, and Support to advocate for partner needs and translate insights into action.
• Partner closely with Head of Partnerships to surface partner feedback on product, systems and processes.
• Partner with support teams to enable portfolio of partners to successfully use all partner systems.
• Manage a defined portfolio of approximately 200 partners, prioritized by revenue contribution and strategic fit.

What Does Success Look Like:
Success in this role looks like a partner community that feels genuinely supported - coaches who know who to call, get followed up with consistently, and deepen their trust in and referrals to Ninety over time. You'll know you're winning when partner retention is strong, engagement is growing within your partner portfolio, and partners are voluntarily referring new business because of the relationship.
This seat has two core components:

1. Retain: Ensure top-tier partners are deeply engaged, well-supported at the strategic level, and growing their use of Ninety (coach support excellence, advocacy, and partner health).
2. Expand: Grow depth of engagement within your existing partner portfolio - more referrals originating from trusted relationships and more partners moving up-tier over time.

You'll know you're winning when:

• Partners report white-glove engagement and are actively co-selling and/or referring new business.
• Partner retention within your book holds or improves quarter-over-quarter.
• Partners proactively reach out to you as their PRM, not just when something breaks.

Key Qualifications:

• Proven experience in partnership management, partner success, business development, or strategic account management - ideally in a SaaS environment with a relationship-heavy coach or consultant audience.
• Strong ability to build trust and credibility quickly with partner leadership and their teams.
• Data-driven mindset: comfortable prioritizing and making decisions to drive referrals and engagement based on CRM data and metrics.
• Excellent verbal and written communication skills, with the ability to engage at all interpersonal levels.
• Comfortable with Hubspot sequences and other engagement automation tools to maximize strategic impact.
• Highly organized, self-directed, and capable of managing a portfolio of high-stakes relationships with limited oversight.
• High level of integrity, attention to detail, and a genuine sense of urgency to make things happen.

Why Ninety
Ninety is the leading EOS® software trusted by 18,000+ companies to help business owners run stronger businesses and grow valuations. We bring vision, goals, execution rhythm, and business metrics into one connected platform, backed by an ecosystem of expert support, professional services, partners, and AI.
We have strong financials with a long runway, we lead our category, and we're investing in the people who make it happen. If you enjoy doing meaningful work inside a product that actually changes how businesses operate, you'll find real ownership here.
What We Offer
Flexibility & Time Off

• Work From Anywhere: Live and Work where you're happiest.
• As-Needed Vacation: Recharge when you need to.
• Paid Parental Leave: Generous paid time to bond with your growing family.

Health & Well-Being

• Comprehensive Coverage: Health, dental, and vision insurance for you and your family.
• Company-Paid Life & LTD: Peace of mind for you and your loved ones.
• HSA, FSA & DCFSA Accounts: Flexible ways to manage medical and dependent care costs. Ninety contributes annually to your HSA-front-loaded to help you cover expenses sooner.
• Productivity Allowance: Use toward wellness, tech, or productivity-whatever helps you thrive.

Financial Security

• 401(k) with Company Match: Plan for your future with automatic company contributions.
• Equity Opportunities: Share in Ninety's long-term growth and success.

Growth & Connection

• Professional Development Reimbursement: Annual funds to support your learning and growth.
• Company Gatherings: In-person connection and collaboration, with travel covered.

Why we love doing what we do: Small to midsize businesses are the foundation of almost every healthy community. They provide not just employment but opportunities for people to learn, grow, and become leaders who take responsibility for the well-being of the community.
Our values:
Get Smart Stuff Done
Focus on outcomes that matter and consistently deliver results.
Team
Collaborate, trust, support, create, and honor your agreements.
Resilient
Respond calmly to challenges and grow through adversity.
Inquisitive
Seek mastery, ask questions, and never stop learning.
Best
Strive to be a better version of yourself for your growth, your team, and Ninety.
Extra Mile
Embrace work-life harmony while stepping up when it matters most.
The "Seat" we have open
Once we're confident someone embodies our core values and is in the right seat, we trust them to do great work, lean into their Unique Abilities™, and continue to grow.
If this sounds like the kind of environment where you'd thrive, we'd love to hear from you and explore how you can help us help companies achieve real, healthy, and sustainable growth.