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NICE

NICE

60 jobs near Columbus, OH

NICE

Senior Product Manager

Atlanta, GA · On-site

$121K - $160K/yr

NICE) is transforming the world with AI that puts people first. When the world's leading organizations want to automate customer engagements into proactive, safe, intelligent actions - from ...

NICE

Procurement Specialist

Hoboken, NJ · On-site

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Senior Full Stack Software Engineer

Seattle, WA · On-site

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Partner Value Solution Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Services Sales Executive

OR · On-site +1

VRS is NICE's business and strategic consulting services organization. VRS contains services such as Consulting Services, Managed Services and Advanced Services. The NICE VRS offering helps customers ...

NICE

Sales Enablement Manager(Onboarding)

Atlanta, GA · On-site

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Partner Value Solution Engineer

OR · Remote

The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to empowering NiCE's partner ecosystem to confidently position, sell, and deliver NiCE solutions. As a key ...

NICE

AI Solution Strategist

$124K - $160K/yr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Senior Business Consultant, AI

$107K - $131K/yr

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Account Executive

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Commercial Account Executive

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

Technical Account Manager

OR · On-site +1

The Technical Account Manager (TAM) is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities ...

NICE

AI Solutions Delivery

Hoboken, NJ · Hybrid

We are seeking an AI Solution Delivery Engineer to join NICE IT AI Center of Excellence and accelerate delivery of AI agents across the company. The role centers on building internal AI agents ...

NICE

Professional Services Engineer

OR · On-site +1

Install, configure, upgrade, and deploy NICE products and platforms at customer sites. * Apply hotfixes, service packs, and other product updates in alignment with NICE best practices. * Participate ...

NICE

Senior Alliances Manager, Actimize

Atlanta, GA · On-site

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

NICE

CX Outbound Solution Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're ...

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Showing results 41-60

Senior Product Manager

NICE

Atlanta, GA • On-site

$121K - $160K/yr

Full-time

Re-posted 26 days ago

Job description

Senior Product Manager - Analytics Platform

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. When the world's leading organizations want to automate customer engagements into proactive, safe, intelligent actions - from interaction to resolution - they turn to NiCE. Trusted by organizations across 150+ countries, NiCE CXone is the enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and accelerates intelligent experiences at scale.

NiCE is seeking a Senior Product Manager to join the Analytics Platform team within the Platform LOB. The Analytics Platform is NiCE's internal AI service layer - the engines and data capabilities that power CXone. It produces AI services including real-time transcription, post-call transcription, TopicAI, sentiment analysis, and behavior models that NiCE application teams consume to build customer-facing products. The Analytics Platform does not sell directly to enterprises - but it operates with full commercial discipline. Success is measured primarily by the breadth of internal service adoption, the quality of services delivered, and the impact those services have on NiCE's AI differentiation in the market.

This is a senior individual contributor role requiring deep product management expertise, demonstrable capability in AI-native product development, and the ability to operate fluently across two customer relationships simultaneously: the internal NiCE application teams who consume Analytics Platform services, and the enterprise customers who use those applications and expect to engage directly with the capability expert behind them.

The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for their area of the Analytics Platform. They move from customer insight to working, validated prototypes - producing detailed specifications that feed directly into the development pipeline. They work alongside the developers who own spec-driven code execution, with full product management accountability across the service portfolio, internal adoption, and external customer engagement.

The ideal candidate understands how platform-layer AI services create value - not just technically, but commercially. They know how to grow adoption within a product organization, how to engage enterprise customers as the subject matter expert on a capability that sits beneath the product they're using, and how to keep a clear view of service costs without letting current AI economics constrain what they're willing to try. They bring strong product instincts, hands-on AI capability, and the credibility to be in the room with both internal engineering teams and enterprise AI governance functions.

Responsibilities

Service strategy and roadmap

 Own the roadmap for an Analytics Platform service area - set direction, prioritize, and keep it current
 Produce and maintain the service specification for each release - a precise, machine-readable document generated through the prototyping process that functions as the primary prompt for the developers executing the build
 Own domain expertise for your service area: AI capabilities, competitive landscape, and real-world production performance

Internal adoption and service growth

 Identify which NiCE application teams should consume each service, understand what is blocking adoption, and drive the changes that unlock it
 Track and grow the number of NiCE applications actively consuming each Analytics Platform service
 Work with application PMs to ensure services are positioned, documented, and ready to integrate when they need them
 Define and communicate the value proposition of each service to internal consumers: accuracy, latency, reliability, and ease of integration

Service economics and cost awareness

 Maintain visibility into the cost dimension of your service portfolio: understand unit economics and monitor cost per service unit delivered
 Give internal consumers transparent cost and performance data to support informed adoption decisions

External customer engagement

 Engage directly with NiCE enterprise customers as the Analytics Platform subject matter expert - a primary participant wherever Analytics Platform capabilities are in scope
 Join application PMs in customer meetings - keep the underlying AI capability accurately represented and route customer feedback directly to the roadmap
 Build direct relationships with enterprise customers, particularly AI governance, risk, and data science functions
 Turn enterprise customer insight into service requirements: performance gaps, emerging use cases, governance requirements, and integration patterns that only surface through direct engagement
 Represent the Analytics Platform at customer-facing sales meetings, events, and user conferences

Prototype-first development

 Validate ideas and test assumptions with real customers before engineering cycles begin
 Use prototypes to generate specifications
 Design and run structured evaluation cycles for AI outputs - establishing baselines, identifying failure clusters, iterating one change at a time, and documenting results

AI working practice

 Apply AI tools across discovery, synthesis, spec writing, competitive analysis, and stakeholder communication
Qualifications

Experience

 8+ years of experience in software product management or a directly relevant role
 Experience owning a product or service with clear adoption, usage, or commercial metrics - and a demonstrated track record of moving those metrics
 Demonstrable experience engaging directly with enterprise customers as a technical subject matter expert, including with AI governance, risk, or data science functions
 Demonstrable experience building AI-native product prototypes using AI tools, and running structured AI evaluation cycles
 Experience producing detailed product specifications that enable downstream engineering execution with minimal back-and-forth
 Experience with version control and basic development workflow sufficient to manage a prototype codebase (Git, repo structure, commit discipline)
 Experience leading and influencing teams that do not report to you in a matrixed global organization

Skills

 Demonstrated ability to grow adoption of a product or service within an organization - understanding what drives and blocks adoption, and how to move it
 Cost awareness without cost constraint: able to track and communicate service economics clearly, while keeping current AI model costs in proper perspective - the technology is getting cheaper faster than any team can optimize it
 Engages enterprise customers with technical depth and commercial credibility - equally comfortable discussing accuracy benchmarks, integration patterns, and business value
 Excellent written and oral communication skills across technical and non-technical audiences
 Writes precise, detailed specifications - the foundation on which developers execute spec-driven development
 Strong cross-functional leadership and project management skills
 Hands-on familiarity with LLM behavior: prompt design, output evaluation, and failure modes

Education

 Bachelor's degree required.
Experience preferred
 Platform, infrastructure, or API-layer product management where the direct customer is an internal team or developer
 Contact center, CX, analytics, or adjacent enterprise software
 Conversational AI, virtual agents, or generative AI applications - particularly from the perspective of the shared AI services these features consume
 AI governance considerations - data privacy, audit logging, and regulatory requirements (GDPR, CCPA) - as they apply to AI services consumed across multiple application teams
 Agentic AI workflows and multi-step AI orchestration, and how they shape requirements for the underlying AI services

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