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About the Role

The primary role of the IT Systems Engineer is to manage core IT systems and support both operational and scientific teams. This role uses a ticketing system to track and resolve issues while coordinating closely with key stakeholders. The role requires a hands‑on technical owner for IT assets including hardware, software, and networking systems, and closely partners with our laboratory team and external vendors to ensure reliable, efficient day‑to‑day operations.

Core Expectations

• Manage and maintain IT systems, end‑point devices (Windows, MacOS, iOS, etc.), servers, infrastructure, and associated hardware.
• Troubleshoot and resolve system and IT incidents for users in multiple locations/remote.
• Support IT team infrastructure projects such as cloud migrations, network redesigns, and security upgrades following best practices.
• Work closely with IT team to support, maintain, upgrade, and resolve system issues in the office and with cloud systems, documenting any completed tasks or changes.
• Deploy and manage workstations and mobile device configuration and policy (company owned/BYOD).
• Test and verify new system changes and report findings, staying up to date with industry IT trends.

Qualifications and Success Factors

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• 5+ years of hands‑on experience in systems engineering / infrastructure administration.
• Strong background in IT hardware, software, and cloud systems including workstations, Office365 apps, cloud services, security systems, and collaboration tools.
• Demonstrated strong experience with IT ticketing systems.
• Required experience with MDM solutions (such as InTune). Experience with JAMF a plus.
• Working knowledge with Windows, Mac OS, mobile devices, and other IT peripherals.
• Ability to capture and understand workstation event logs and performance metrics.
• Knowledge and experience with DNS, DHCP, SMTP, and other network systems and protocols.
• Experience managing server rooms, including patch cabling, enterprise network appliances, and servers.
• Understands compliance frameworks (e.g., NIST) to support audit requirements.
• Experience with Active Directory and Entra ID user and group management, Single Sign‑On (SSO) and auto provisioning.
• Experience with automation tools and scripting.
• Relevant certifications (e.g., Microsoft, Google, etc.) preferred.
• Strong troubleshooting ability and change‑control discipline.
• May require occasional after‑hours or weekend work.

Competencies & Skills

• Operational excellence: dependable delivery, attention to detail, and strong runbook/documentation habits.
• Problem‑solving: methodical root‑cause analysis and bias for durable solutions.
• Collaboration: strong stakeholder empathy — able to translate technical concepts to business partners.
• Security mindset: proactive risk mitigation, logging, and minimizing blast radius of incidents.
• Adaptability & learning: comfortable in a fast‑growing, evolving environment and eager to upskill.
• Ownership & accountability: takes full ownership of systems and communicates clearly during incidents.
• Communication: Excellent communication skills for cross‑functional collaboration with scientists, vendors, and non‑technical stakeholders

Salary

$85,000 - $110,000 a year

Benefits

A competitive salary, affordable health benefits, company‑sponsored life insurance, wellness initiatives, retirement savings with company match, paid time off, career growth opportunities, and a flexible work environment.

Equal Opportunity Employer

We are an equal opportunity employer that operates with an emphasis that People Matter. We respect and will consider every and all kinds of people regardless of race, color, religion, sex, sexual orientation, gender identity, age, natural origin, protected veteran status, disability, or any other factors prohibited by law or humanity.