Ngoc Phung State Farm Agent

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule

ABOUT OUR AGENCY
I opened my agency in 2016 and currently lead a team of four. My State Farm journey began in college when I worked part-time as a team member before building my career as a personal banker and eventually returning to open my own agency. Outside of work, I'm a parent of two young children and enjoy animals, plants, being outdoors, and relaxing with my family.
Our agency offers health benefits, a Simple IRA, paid holidays, vacation time, and a strong commitment to work-life balance. We want our team members to have the opportunity to grow professionally, maximize their earning potential, and enjoy a rewarding long-term career.
Our culture is straightforward, respectful, and drama-free. We get along well, work together to provide great service, and stay focused on achieving our goals. I'm looking for someone who is sincere, patient, considerate, and team-oriented, with the motivation to help our agency grow while reaching their own professional and financial goals.

ROLE DESCRIPTION:

Ngoc Phung - State Farm Agent is seeking a motivated Customer Support Representative.  Spanish English bilingual skills are highly valued to better serve our diverse client base. Part time and Full-time candidates, college students are encouraged to join with office hour from Monday to Friday. 
RESPONSIBILITIES:

• Phone answering and taking message 
• Scheduling appointments Build and maintain strong customer relationships, including assisting clients with billing, document, claim questions 
• Support insurance agents with policy management and customer service tasks
• Accurately maintain records and documentation in agency systems

QUALIFICATIONS:

• Fluent in Spanish and English (written and spoken)
• Strong communication and customer service skills
• Detail-oriented with ability to manage multiple priorities
• Motivated to contribute to agency growth

COMPENSATION & BENEFITS:

• Hourly wage 
• Professional development and advancement opportunities

SCHEDULE:

• Part-time position with standard office hours Monday to Friday.