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Description

GENERAL SUMMARY:

Reporting to the Program Manager of Supportive Services, the Support Staff position is responsible for the safety and security of program participants and the facility. Conducts screenings, intakes, orientations and discharges during participants stay in shelter; supervises and assists program participants with basic needs; assists in conflict resolution and crisis intervention; monitors and assist participants in working their case plan; addresses, documents, and reports all participant performance; and performs a variety of other duties to assist participants while in shelter. This position is committed to improving the quality of services provided by seeking input from clients, employees and stakeholders to ensure service delivery and accessibility is equitable to all persons served. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.   

• Gathers information from clients either in person or by telephone to determine their needs and eligibility for assistance. 
• Conducts intake process and prepares intake records for participants accepted for assistance and ensures that the participants have a smooth transition into program. 
• Documents in participant files each shift any pertinent information and complete shift log. 
• Performs room checks for health and safety and monitors facility grounds to ensure the safety of participants. 
• Assists participants with minor problems and answer routine questions. 
• Assists in implementing and supporting participants with individualized case plan goals.
• Conducts security checks throughout shift on an hourly basis. 
• Monitors on-site participant's observance of program rules. 
• Documents rule violations and writes incident reports when applicable. 
• De-escalates crisis and responds to crisis situations in a calm manner.
• Comprehends and adheres to ethical standards and confidentiality laws. 
• Responds to and assists other providers in delivering services to our participants. 
• Makes appropriate referrals to participants calling for assistance or for participants enrolled in program. 
• Supervises daily meals served in the kitchen and assist in other kitchen duties as needed. Facilitate CACFP guidelines as directed and trained. 
• Ensures compliance with all Next Move Homeless Services and Goodwill Industries Sacramento Valley Northern Nevada policies, CARF standards, and safety and security regulations. 
• Attends trainings and staff meetings, as required.  
• Completes reports as directed by the Program Manager of Mental Health.  
• Performs other duties as assigned. 

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill and/or ability required. 

• Experience working with the homeless population and knowledge of foster youth's unique needs. 
• Exhibit a high degree of professionalism. 
• Must not present a direct threat to the safety and health of self, others or property. 
• Must be able to perform essential functions of this job description with or without reasonable accommodation. 
• A strong commitment to the program and the mission of the organization. 
• Extensive experience with strengths-based case management.
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw conclusions; and effectively present information to management and/or public groups. 
• Proven ability to represent the interests of the organization, interact effectively with a diverse population, and be comfortable building successful collaborative relationships with youth, staff and other stakeholders. 
• High level of energy and good sense of humor with the capacity for extraordinary time and effort demands. 
• Must possess and maintain a valid driver's license and insurable driving record. 
• No record or disclosure of criminal conviction that indicates an ongoing tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior. 
• Must provide proof of identification and eligibility to work in the United States of America. 
• Must pass a drug and background screening. 

POSITIONS SUPERVISED:

• No positions supervised 

POSITION INFORMATION:

This is a part-time, non-exempt position eligible for Paid Holidays and Sick Leave. This position is employed by Goodwill Industries of Sacramento Valley and Northern Nevada, Inc. through Next Move Homeless Services, Inc.

WORK CONDITIONS/HAZARDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The work environment is usually hectic/fast-paced with frequent short deadlines and instances of unusual situations. 

 The work environment characteristics described here are representative of what an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.