New General

Cafe Lead

Reports To: Café Manager / Supervisor
Department: Front of House (FOH)
Location: New General Café & Coffee Bar

Position Overview

The Front of House Lead is responsible for delivering exceptional guest experiences while leading daily front-of-house operations. This role is ideal for an experienced barista and natural leader who thrives in a fast-paced café environment, leads by example, and is committed to hospitality, efficiency, and quality.

Key ResponsibilitiesLeadership & Operations

• Lead and support the FOH team to ensure smooth, efficient daily operations.
• Delegate tasks, coach team members, and maintain accountability throughout each shift.
• Monitor service flow, ticket times, staffing, and guest satisfaction.
• Resolve guest concerns professionally and create positive customer experiences.

Coffee & Product Quality

• Prepare espresso beverages and café drinks to New General's quality standards.
• Train and coach team members on recipes, beverage preparation, and service standards.
• Ensure consistency in product quality, presentation, and execution.
• Maintain an organized, stocked, and efficient bar throughout the shift.

Team & Culture

• Lead by example with professionalism, urgency, and a positive attitude.
• Foster a culture of teamwork, accountability, and hospitality.
• Communicate operational needs, inventory concerns, and guest feedback with management.
• Support the onboarding and ongoing development of FOH team members.

Operations & Standards

• Maintain a clean, organized, and food-safe café environment.
• Ensure opening, closing, cleaning, and operational checklists are completed.
• Assist with inventory management, waste reduction, and daily cash handling.
• Uphold all food safety, sanitation, and company standards.

Qualifications

• 2+ years of specialty coffee or café experience required.
• Proficient, seasoned barista with strong espresso and milk steaming skills.
• 1+ year of leadership or management experience in a café, coffee shop, or restaurant.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead independently, multitask effectively, and perform well under pressure.
• Passion for hospitality, quality ingredients, and creating memorable guest experiences.
• Food Handler Certification (or willingness to obtain).

Physical Requirements

• Ability to stand for extended periods and lift up to 40 lbs.
• Comfortable working mornings, evenings, weekends, and holidays as business needs require.

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