New Directions Behavioral Health

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $19.75 - $21 PLUS an annual performance-based, discretionary incentive.
  
  • *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

Work Schedule: Monday - Friday, 8am - 5pm CST

What You Will Do - Essential Functions

The Peer Support Specialist (PSS) provides peer support services to all members with serious mental illnesses or substance abuse within the assigned region. Under supervision of the Manager, Case Management, the Peer Support Specialist will function as a role model to members, having personally overcome the challenges that recovery represents; exhibiting competency in personal recovery and use of coping skills; serve as a member advocate, providing member information and peer support for members in outpatient and inpatient settings. The PSS performs a wide range of tasks to assist members of all ages, in regaining independence within the community and mastery over their own recovery process. Educational resources and recovery materials will be shared with the members, based on their behavioral health needs. The Peer Support Specialist will also assist members with post-discharge stabilization through outreach calls and through face-to-face interaction and is responsible for making informed aftercare appointments for members being discharged from higher levels of treatment.

• Member Recovery & Wellness Planning
  
  • Provide day-to-day support across levels of care, helping members engage in services, navigate transitions, and achieve recovery goals.
  • Develop individualized recovery and wellness plans that build on members’ strengths, skills, and resources to promote self-sufficiency and long-term recovery.
• Care Coordination & Community Engagement
  
  • Collaborate with case managers, treatment teams, and members to identify actionable steps toward recovery, self-management, and wellness goals.
  • Connect members with community resources, peer supports, and natural support networks that align with their behavioral health and recovery needs.
• Advocacy, Education & Program Support
  
  • Foster recovery-focused relationships through peer support, self-advocacy, resilience-building, and use of recovery-oriented tools such as WRAP.
  • Educate members and providers on benefits, services, and resources while participating in outreach, team activities, training, and ongoing professional development.

Who You Are

• Required Qualifications
  • High school diploma or equivalent
  • Self-identify as having personal life experience with the process of recovery from a mental illness and/or substance use disorder
  • Completed local state Peer Specialist Certificate Program
  • 2-3+ years of experience in mental health and substance use recovery advocacy or related field
  • Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat and data processing), Including the ability to document while simultaneously taking information over the phone
  • Excellent written and verbal communication, interpersonal and organization skills
  • State specific certifications may also be considered
  • Valid driver license and proof of insurance
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• • Ability to effectively communicate and engage others to achieve goals.
  • Ability to build trust and establish supportive, recovery-oriented relationships with members
  • Strong active listening and interpersonal skills.
  • Ability to effectively use lived experience to inspire hope, recovery, and resilience while maintaining appropriate professional boundaries.
  • Demonstrated empathy, compassion, and respect for diverse backgrounds, experiences, and perspectives.
  • Resourceful with the ability to identify solutions, navigate barriers, and connect members to appropriate services and supports.
  • Ability to work collaboratively as part of an interdisciplinary care team while promoting member-centered outcomes.
  • Strong organizational skills with the ability to manage multiple priorities, members, and responsibilities simultaneously

Working Conditions:

• • Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed after starting).
  • Regular travel to provider facilities or community locations. Employees may be exposed to varying weather conditions, road hazards, and unfamiliar environments.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.