New Branch

Company Description
New Branch LLC is a 3rd party Logistics company in the Detroit metro area, we are currently expanding our operations and are in need of candidates that are energetic, possess excellent communication skills and that are self-motivated. We care about our staff and our customers and strive to make New Branch LLC a great work environment. So if you are ready to start a new career with a great team, then New Branch LLC is the place for you!
Job Description
In the position of Administrative Support you will be responsible for providing support to ensure efficient operation of the office. You will support managers and employees through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner.
Qualifications
• Responds to incoming phone calls, faxes and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Requires problem solving skills utilizing company provided guidelines.
• Handles order research and maintenance (eta's, shortages, damages, cancel requests, delivery issues, etc.).
• Processes order/data entry.
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Performs other related duties as assigned.
Additional Information
• Previous customer service/call center and (or) data entry experience preferred.
• Typing skills are required.
• Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and warehouse management systems is helpful.
• Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.