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NerdsToGo

NerdsToGo

32 jobs near Columbus, OH

NerdsToGo

Computer Repair Technician

San Diego, CA · On-site

$20 - $23/hr

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and ...

NerdsToGo

Sales Development Representative

Plano, TX · On-site

$60K - $75K/yr

Wellness resources NerdsToGo Plano has been acquired by ATI (atiserve.com), an industry leader with over 35 years of experience providing enterprise IT solutions and cybersecurity to global ...

NerdsToGo

Computer Technician

Guilford, CT · On-site

$35K - $50K/yr

Company Overview NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones ...

NerdsToGo

B2B Business Development Rep

Plano, TX · On-site

$60K - $75K/yr

JOIN OUR TEAM AT NERDSTOGO At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from ...

NerdsToGo

Sales Account Executive

Asheville, NC · On-site

$45K - $65K/yr

NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services ...

NerdsToGo

Technology Expert

Alexandria, VA · On-site

$60K - $75K/yr

Paid time off Company Overview NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from ...

NerdsToGo

Operations & Growth Coordinator

Alexandria, VA · On-site

$65K - $80K/yr

Training & development Position Overview NerdsToGo Alexandria is seeking a highly organized, proactive, and accountable Operations & Growth Coordinator to support leadership, drive execution across ...

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Showing results 21-32

Level 2 Technician - Managed IT Services - MSP

NerdsToGo

Chicago, IL • On-site

$27 - $33/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Own escalated tickets and resolve complex technical issues.

  • Provide on-site support at client locations, including infrastructure work and network troubleshooting.

  • Document client environments and resolutions in the PSA/ticketing system.

NerdsToGo rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

45th of 226 rated it services

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Job Summary
NerdsToGo of Chicago Downtown is a growing managed IT services (MSP) provider supporting small and mid-sized businesses across Chicago. We are hiring a full-time Level 2 Technician to own escalated tickets, client on-site visits, and hands-on infrastructure work across multiple client environments. This is a hybrid help desk + field role for an experienced technician who works independently, communicates clearly with non-technical clients, and can mentor junior techs.
Responsibilities
  • Serve as the escalation point for Level 1 tickets and own complex issues through resolution
  • Provide on-site support at client locations throughout the Chicago area (regular on-site visits; company vehicle provided)
  • Administer Microsoft 365, Entra ID/Azure AD, and Windows Server across multiple client networks
  • Configure and troubleshoot firewalls, switches, access points, VPNs, and Wi-Fi
  • Manage endpoints via RMM/MDM tools; handle imaging, deployments, and patching
  • Perform server maintenance, backup/disaster-recovery verification, and security hardening
  • Document client environments and resolutions in the PSA/ticketing system
  • Support client onboarding projects, hardware rollouts, and network buildouts
  • Mentor Level 1 technicians and contribute to runbooks and SOPs

Requirements
  • 3+ years of hands-on IT support experience, including Tier 2 troubleshooting
  • MSP or multi-client environment experience strongly preferred (ConnectWise, Atera, NinjaOne, or similar RMM/PSA tools a plus)
  • Strong Microsoft 365 / Entra ID administration skills
  • Hands-on experience with business networking - firewalls, managed switches, VLANs, VPNs, and business-grade Wi-Fi - plus solid fundamentals (TCP/IP, DNS, DHCP)
  • Current, valid driver's license and the ability to travel to client sites as needed - required
  • Professional, patient communication with non-technical business clients
  • CompTIA A+/Network+/Security+ or Microsoft certifications a plus

Pay & Schedule
$27-$33 per hour based on experience. Full time, based in downtown Chicago with regular travel to client sites in the metro area (company vehicle provided).
Compensation: $0.27 - $0.33 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

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