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The Director of Account Management is responsible for overseeing a team of account managers and guiding the overall client relationship strategy. This leadership role focuses on driving business growth by enhancing customer retention, expanding account portfolios, and delivering high-quality service aligned with company goals. The director acts as the primary liaison with key clients, negotiates contracts, and ensures long-term profitability and client success.

The Director of Account Management is responsible for overseeing a team of account managers and guiding the overall client relationship strategy. This leadership role focuses on driving business growth by enhancing customer retention, expanding account portfolios, and delivering high-quality service aligned with company goals. The director acts as the primary liaison with key clients, negotiates contracts, and ensures long-term profitability and client success.

Position Requirements

• Lead, mentor, and develop a high-performing account management team.
• Develop and implement strategic plans to manage and grow accounts.
• Maintain and strengthen relationships with key client stakeholders.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams.
• Monitor account health by analyzing performance metrics and customer feedback.
• Identify upselling and cross-selling opportunities within existing accounts.
• Negotiate contracts and resolve escalated client issues effectively.
• Prepare and present regular reports on account status and team performance.
• Drive customer-centric initiatives to improve client satisfaction and reduce churn.
• Manage budgeting, forecasting, and resource allocation for the account management function.
• Foster a positive, inclusive, and collaborative team culture

Experience/Education:

• Bachelor’s degree in Business, Marketing, Finance, or related field; an MBA is often preferred.
• 7-10+ years of relevant experience in account management or sales, with demonstrated leadership experience.
• Excellent leadership and team-building capabilities.
• Strong strategic thinking and problem-solving skills.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
• Experience creating and executing customer retention and growth strategies.
• Ability to manage multiple complex accounts and projects simultaneously.
• Financial acumen to analyze profitability and manage budgets.
• Adaptability to evolving market conditions and client needs

Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

NEOTech is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment.  We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace.  Candidates being considered for hire must pass a pre-employment background check and drug test which include screening for illegal drugs and marijuana.

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3).