Nelnet

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K‑12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long‑lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work‑life integration. Our hybrid work environment allows associates within 30 miles of an office to work remotely for part of the week, while also fostering collaboration and team connection through in‑office presence.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship as security clearance is required.

WHO WE ARE:

We are FACTS Financial Aid Management, and just like our parent company, Nelnet, we are dedicated to diversification and growth. We are people driven. As opportunities arise to diversify and apply our customer service and software expertise, we look to develop our associates to grow right alongside the company. We move fast, stay curious, and value fresh ideas. At FACTS, you won’t just keep up with change - you’ll help shape it. And because we’re only as good as our people, we make sure our teams have the support and opportunities they need to thrive.

WHAT YOU'LL DO:

The IT Manager is instrumental in leading our FACTS Financial Aid Management Development Teams. You’ll use our core values to guide decisions and behaviors in order to elevate our culture within your team and across the organization. This includes defining quality, efficiency, and development best practices. In addition to having strong leadership and communication skills, the ability to build strong relationships with other departments is important in your role.

JOB RESPONSIBILITIES:

• Coaches, motivates and professionally develops team members, helping to set and model desired quality techniques.
• Builds strong relationships with IT, Product, and Operations leaders to seek feedback for continuous improvement.
• Translates technical detail into business relevant language.
• Sets clear objectives and measures, aligned with organizational goals, to evaluate the performance of team members and to utilize in compensation recommendations.
• Promotes teamwork and cooperation within and across teams.
• Implements lean solutions to improve team efficiency while maintaining effectiveness.
• Assesses and improves team health.
• Creates a culture that makes room for failure, learning, and continuous improvement.
• Leads the hiring process for team members.
• Contributes to strategic planning decisions such as budget and staffing plans.

ADDITIONAL RESPONSIBILITIES UNIQUE TO THIS ROLE:

• Responsible for product or initiative delivery, including quality, efficiency and work timeliness.
• Effectively communicates the status of ongoing initiatives and the state of the product, working with Product Owners and Teams to address stakeholder concerns.
• Assists Agile teams in implementing designs for large‑scale software projects that meet customer and business needs.
• Discusses where our systems are today and where we want to take them and helps design how we can best get there.

REQUIREMENTS:

• Bachelor’s degree or equivalent experience.
• Minimum 3 years leadership experience, preferably in IT.
• Experience mentoring and developing others and/or leading a significant change within a team.

COMPETENCIES:

• Excellent critical thinking, problem‑solving and judgment skills combined with trustworthiness.
• Strong desire to learn, push the envelope, and share knowledge with others.
• Forward‑thinking approach to AI utilization within the SDLC and day‑to‑day activities.
• Ability to communicate and interact effectively with direct reports, clients, colleagues, and management to explain complex issues clearly and concisely.
• Competency in resolving diverse and complex business/technical problems.
• Ability to motivate others to perform their best and advance their skills through instilling purpose, vision and optimism.
• Drive to deliver effective solutions/outcomes.

Compensation range for this role is $110,00-$120,000 annually, depending on experience. #LI-Hybrid #LI-CW1

OUR BENEFITS PACKAGE INCLUDES:

• Medical
• Dental
• Vision
• HSA
• FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance‑based incentive pay
• Short‑and‑long-term disability
• A robust wellness program

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net. Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring: We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre‑Use Notice: Automated Tools in Hiring.

Nelnet is known as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K‑12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

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