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NearU

Customer Experience Specialist

Charlotte, NC · On-site

$17.25 - $21.75/hr

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee ...

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$17.25 - $21.75/hr

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee ...

NearU

Commercial Plumbing Manager

Surfside Beach, SC · On-site

$21.25 - $27.50/hr

Base Salary, Commission, Bonus and Benefits About us - NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services ...

NearU

Residential HVAC Technician

Kitty Hawk, NC · On-site

At RA Hoy , a NearU company, we believe great technicians deserve great pay, real support, and true work-life balance . We're hiring an experienced Residential HVAC Technician to join our Kitty Hawk ...

NearU

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HVAC General Manager

Charlottesville, VA · On-site

Relocation assistance will be offered for the right candidates General Manager - Charlottesville NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated ...

NearU

Residential Plumber

Chesapeake, VA · On-site

Stable, year-round work with a respected local company NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable ...

NearU

Accounts Payable Specialist

Charlotte, NC · On-site +1

$20.75 - $26.50/hr

NearU is seeking a detail-oriented, analytical, and highly organized Accounts Payable Specialist to join our dynamic finance team. In this role, you will play a key part in ensuring the timely and ...

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$17.25 - $21.75/hr

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee ...

NearU

Residential HVAC Technician

Matthews, NC · On-site

Uniforms and tools provided (role dependent) NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations ...

NearU

Customer Experience Specialist

Charlotte, NC · On-site

$17.25 - $21.75/hr

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee ...

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Summary - NearU is looking for an experienced and dynamic Call Center Operations Director to stand up, lead and develop our home services contact and booking center operations, supporting HVAC, ...

NearU

Residential HVAC Service Technician

Calabash, NC · On-site

Stable, year-round work in a supportive team environment NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable ...

NearU

Residential HVAC Technician

Charlottesville, VA · On-site

Career growth within a stable and growing company #ZR NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable ...

NearU

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Director, Call Center Operations

Charlotte, NC · On-site

Summary - NearU is looking for an experienced and dynamic Call Center Operations Director to stand up, lead and develop our home services contact and booking center operations, supporting HVAC, ...

NearU

Be Seen First

Director, Call Center Operations

Charlotte, NC · On-site

Summary - NearU is looking for an experienced and dynamic Call Center Operations Director to stand up, lead and develop our home services contact and booking center operations, supporting HVAC, ...

NearU

Commercial HVAC Lead Installer

Marshville, NC · On-site

$22.25 - $30.25/hr

In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to ...

NearU

ADMINISTRATION - Dispatch

Fayetteville, NC · On-site

$15.50 - $19.50/hr

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities ...

NearU

Residential Plumber

Sarasota, FL · On-site

In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to ...

NearU

ADMINISTRATION - CSR/Dispatch

Greenville, SC · On-site

$15 - $18.75/hr

In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to ...

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Infographic showing various job openings at Nearu in the United States as of June 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Temporary. Highlights an 100% Physical job distribution.

Customer Experience Specialist

NearU

Charlotte, NC • On-site

$17.25 - $21.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

NearU rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

180th of 218 rated repair and maintenance companies

Job description

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.
As a Customer Experience Specialist, you will be the frontline voice of our company, answering inbound calls from customers in need of residential HVAC, Electrical, and Plumbing repairs. We are now adding Customer Experience Specialists due to growth for 2026. Your primary role is to book service appointments with accuracy, empathy, and professionalism-ensuring our customers feel heard, valued, and well taken care of. We are growing our call center this Winter/Spring 2026 due to our organic growth.
You will work in a fast-paced, high-volume call center environment where strong communication skills and a customer-first mindset are key to success. This is full-time onsite (five days) in Charlotte, NC. Training will be for four weeks from 8:00am-5:00 pm Monday-Friday, starting July 6th, 2026. Regular full-time shift hours are 1:00-10:00pm Mon-Fri with Saturday/Sunday OFF.
What you'll do
  • Make and return outbound phone calls following up on requests for sales or service.
  • Answer a high volume of inbound calls / outbound calls in a friendly, professional, and timely manner.
  • Schedule appointments for residential HVAC, Electrical, and Plumbing repair services or full system replacement.
  • Listen actively to customers to understand their needs and offer appropriate solutions.
  • Navigate internal systems (e.g., ServiceTitan or other CRM) to schedule service and update records accurately.
  • Collaborate with internal teams to ensure customers receive timely service and support.
  • At times participate in outbound call campaigns
  • Maintain a positive and empathetic attitude at all times-even during high-stress or high-volume periods.
  • Follow approved scripts, procedures, and service standards.
  • Participate in team meetings, coaching sessions, and training opportunities.
  • Other duties as assigned.

We're excited about you because of your...
  • High school diploma or equivalent required.
  • 2+ years previous experience in a customer service, call center, or dispatcher role is strongly preferred.
  • Experience in HVAC, Electrical, or Plumbing services is a plus.
  • Ability to handle high call volumes with calm, professionalism, and efficiency.
  • Proficient in basic computer systems and customer relationship software (ServiceTitan knowledge is a plus).
  • Strong written and verbal communication skills.
  • Reliable, punctual, and able to work flexible shifts, including evenings and weekends.
  • Must be able to sit for extended periods during scheduled shifts.
  • Must be available to work varied shifts, including weekends, evenings, and holidays as needed.

Competencies
  • Active listening
  • Empathy and patience
  • Conflict resolution and problem-solving
  • Attention to detail
  • Time management and multitasking
  • Teamwork and collaboration
  • Positive and professional demeanor
  • Talking/Listening and Typing

Why You'll Love Working at NearU
  • We are an innovative and fast-growing company at the forefront of home services serving 1M+ customers.
  • Our collective of technicians, dispatchers, managers, and executives is a group of bright and kind people.
  • We love solving problems and are motivated by challenges and continuous improvement.
  • We empower our team to become "intrapreneurs," to take initiative, and to drive positive change.
  • Our experienced leadership team wants to do it right and is always open to new ideas.
  • We offer comprehensive compensation packages.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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