NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across the country. We are committed to delivering exceptional customer ...
NearU Services
60 jobs near Columbus, OH
NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across the country. We are committed to delivering exceptional customer ...
Director of Call Center Operations
Charlotte, NC · On-site
$120 - $150/hr
NearU Services, 2550 West Tyvola Road, Charlotte, North Carolina, United States of America Job Title: Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people ...
Director of Call Center Operations
Charlotte, NC · On-site
$120 - $150/hr
NearU Services, 2550 West Tyvola Road, Charlotte, North Carolina, United States of America Job Title: Director of Call Center Operations Company: NearU Services About Us: NearU Services is a people ...
Customer Service Representative
Greenville, SC · On-site
$15 - $20.50/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Customer Service Representative
Greenville, SC · On-site
$15 - $20.50/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Customer Service Representative
Greenville, SC · On-site
$14 - $19.25/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Customer Service Representative
Greenville, SC · On-site
$14 - $19.25/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Service Technician($5K Sign-on Bonus)
Arden, NC · On-site
$150K/yr
Mountain Air Mechanical, a NearU company in Arden, NC, is seeking Residential HVAC Service Technicians. At Mountain Air Mechanical, a NearU Company, we are committed to our employees, their ...
Residential HVAC Service Technician($5K Sign-on Bonus)
Arden, NC · On-site
$150K/yr
Mountain Air Mechanical, a NearU company in Arden, NC, is seeking Residential HVAC Service Technicians. At Mountain Air Mechanical, a NearU Company, we are committed to our employees, their ...
Customer Service Representative/Dispatcher
Sarasota, FL · On-site
$15.50 - $21/hr
Custom Air & Plumbing, a NearU Company is a trusted local company proudly serving Sarasota and surrounding areas with top-quality HVAC and plumbing services. We're known for our commitment to ...
Customer Service Representative/Dispatcher
Sarasota, FL · On-site
$15.50 - $21/hr
Custom Air & Plumbing, a NearU Company is a trusted local company proudly serving Sarasota and surrounding areas with top-quality HVAC and plumbing services. We're known for our commitment to ...
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Installer
Calabash, NC · On-site
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Installer
Calabash, NC · On-site
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Customer Service Representative/Dispatcher
Sarasota, FL · On-site
$14.75 - $20.25/hr
Custom Air & Plumbing, a NearU Company is a trusted local company proudly serving Sarasota and surrounding areas with top-quality HVAC and plumbing services. We're known for our commitment to ...
Customer Service Representative/Dispatcher
Sarasota, FL · On-site
$14.75 - $20.25/hr
Custom Air & Plumbing, a NearU Company is a trusted local company proudly serving Sarasota and surrounding areas with top-quality HVAC and plumbing services. We're known for our commitment to ...
General Manager
Charlottesville, VA · On-site
$120K - $150K/yr
About NearU NearU is a people-first, process-driven, and technology-enabled home services platform dedicated to transforming the customer and employee experience. Across our family of brands, we ...
General Manager
Charlottesville, VA · On-site
$120K - $150K/yr
About NearU NearU is a people-first, process-driven, and technology-enabled home services platform dedicated to transforming the customer and employee experience. Across our family of brands, we ...
Residential HVAC Service Technician($3,500K Sign-on Bonus)
Durham, NC · On-site
$22 - $30/hr
Happy Home Services, a NearU Company, is committed to our employees, their development, and their work-life balance. NearU is taking the traditional home services career path in an exciting new ...
Residential HVAC Service Technician($3,500K Sign-on Bonus)
Durham, NC · On-site
$22 - $30/hr
Happy Home Services, a NearU Company, is committed to our employees, their development, and their work-life balance. NearU is taking the traditional home services career path in an exciting new ...
Residential HVAC Service Technician( Up to $5K Sign-on)
Asheville, NC · On-site
$20 - $35/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Service Technician( Up to $5K Sign-on)
Asheville, NC · On-site
$20 - $35/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Technician (Up to $6K Sign-on)
Chesapeake, VA · On-site
$24 - $35/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Technician (Up to $6K Sign-on)
Chesapeake, VA · On-site
$24 - $35/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Service
Marshville, NC · On-site
HVAC Service Technician Build Your Career with Byrum Heating & AC - A NearU Company Looking for ... As part of the NearU family, we combine the reputation of a hometown company with the resources ...
Residential HVAC Service
Marshville, NC · On-site
HVAC Service Technician Build Your Career with Byrum Heating & AC - A NearU Company Looking for ... As part of the NearU family, we combine the reputation of a hometown company with the resources ...
Residential HVAC Service Technician
Chesapeake, VA · On-site
$24 - $35/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
Residential HVAC Service Technician
Chesapeake, VA · On-site
$24 - $35/hr
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees ...
RA Hoy, A NearU Company Kitty Hawk, NC Looking for more than just another HVAC job? At RA Hoy , a ... Diagnose, service, and repair residential HVAC systems * Install and replace HVAC equipment when ...
RA Hoy, A NearU Company Kitty Hawk, NC Looking for more than just another HVAC job? At RA Hoy , a ... Diagnose, service, and repair residential HVAC systems * Install and replace HVAC equipment when ...
Electrical Service - ELECTRICIAN
Greenville, SC · On-site
$23.50 - $32.25/hr
Maintain accurate service documentation and job records * Follow all company safety policies and ... Ongoing training and career growth opportunities NearU is an Equal Opportunity Employer AA/EOE/M/F ...
Electrical Service - ELECTRICIAN
Greenville, SC · On-site
$23.50 - $32.25/hr
Maintain accurate service documentation and job records * Follow all company safety policies and ... Ongoing training and career growth opportunities NearU is an Equal Opportunity Employer AA/EOE/M/F ...
HVAC Service Technician
Dudley, NC · On-site
Diagnose, service, repair, and maintain residential and/or commercial HVAC systems * Perform ... Uniforms and tools provided (role dependent) NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D.
HVAC Service Technician
Dudley, NC · On-site
Diagnose, service, repair, and maintain residential and/or commercial HVAC systems * Perform ... Uniforms and tools provided (role dependent) NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D.
Commercial HVAC Lead Installer
Marshville, NC · On-site
$28 - $38/hr
Join Byrum Heating & AC - A NearU Company! Are you the installer everyone counts on to get the job ... Commitment to safety, quality workmanship, and outstanding customer service. Why You'll Love ...
Commercial HVAC Lead Installer
Marshville, NC · On-site
$28 - $38/hr
Join Byrum Heating & AC - A NearU Company! Are you the installer everyone counts on to get the job ... Commitment to safety, quality workmanship, and outstanding customer service. Why You'll Love ...
Full-time
Medical, Dental, Vision
Re-posted 23 days ago
NearU rating
6.0
Based on 6 frontline employees who took The Breakroom Quiz
235th of 278 rated repair and maintenance companies
Job description
Job Title: Director of Call Center Operations
Company: NearU Services
About Us:
NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across the country. We are committed to delivering exceptional customer experiences, operational excellence, and a culture where our team members can thrive and grow.
Position Summary:
NearU Services is seeking a strategic and results-driven Director of Call Center Operations to lead and optimize our multi-location call center operations. This leader will be responsible for driving performance, enhancing customer experience, implementing scalable processes, and developing high-performing teams. The ideal candidate brings a balance of data-driven decision-making, strong leadership, and a passion for service excellence.
Key Responsibilities:
Qualifications:
What We Offer:
Join Our Team!
If you are a driven leader passionate about building high-performing teams and delivering exceptional customer experiences, we invite you to apply and be part of NearU Services' continued growth.
Equal Employment Opportunity (EEO) Statement:
NearU Services is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Company: NearU Services
About Us:
NearU Services is a people-first home services platform supporting best-in-class HVAC, plumbing, and electrical companies across the country. We are committed to delivering exceptional customer experiences, operational excellence, and a culture where our team members can thrive and grow.
Position Summary:
NearU Services is seeking a strategic and results-driven Director of Call Center Operations to lead and optimize our multi-location call center operations. This leader will be responsible for driving performance, enhancing customer experience, implementing scalable processes, and developing high-performing teams. The ideal candidate brings a balance of data-driven decision-making, strong leadership, and a passion for service excellence.
Key Responsibilities:
- Lead daily operations of the call center, ensuring high performance across scheduling, dispatch support, and customer service functions
- Develop and execute strategies to improve key metrics such as conversion rates, call quality, speed to answer, and customer satisfaction
- Build, mentor, and manage call center leadership and frontline teams
- Establish and maintain KPIs, reporting dashboards, and performance tracking
- Partner with field operations and brand leaders to align call center support with business needs
- Implement best practices, training programs, and quality assurance processes
- Evaluate and optimize call routing, workforce management, and technology platforms
- Drive continuous improvement initiatives and scalability across multiple brands
Qualifications:
- 7+ years of call center leadership experience, preferably in home services or a multi-location environment
- Proven track record of improving performance metrics and scaling operations
- Strong analytical and problem-solving skills with experience using data to drive decisions
- Experience with call center technologies, CRM/ATS systems, and workforce management tools
- Excellent leadership, communication, and team development skills
- Ability to manage multiple priorities in a fast-paced environment
What We Offer:
- Competitive salary and performance-based incentives
- Comprehensive benefits package (health, dental, vision, etc.)
- Opportunity to lead and shape a growing, national platform
- Collaborative, high-energy culture focused on results and people
- Career growth and leadership development opportunities
Join Our Team!
If you are a driven leader passionate about building high-performing teams and delivering exceptional customer experiences, we invite you to apply and be part of NearU Services' continued growth.
Equal Employment Opportunity (EEO) Statement:
NearU Services is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
About NearU
Sourced by ZipRecruiter
Industry
Personal services
Company size
1,001 - 5,000 Employees
Headquarters location
Charlotte, NC, US
Year founded
2019