Ndota

Position Summary

Ndota Travel is seeking an Administrative Assistant to support our travel advisory team with daily operations, client communications, and travel documentation. This role is essential to providing a seamless experience for our clients and requires strong organizational skills and sharp attention to detail. This is a fantastic opportunity for an administrative professional. This is a perfect fit for you have a passion for travel and exploring the world!

Key Responsibilities

• Provide daily administrative support to travel advisors and management
• Serve as the primary point of contact for client inquiries via phone and email
• Assist with preparing and organizing client travel itineraries and confirmation documents
• Maintain and update client profiles and booking details within our database
• Coordinate calendars, schedule consultations, and manage team meetings
• Communicate with hotels, tour operators, and transport vendors to verify booking logistics
• Assist with basic invoicing, tracking client payments, and general office duties

Qualifications

• High school diploma or equivalent required
• 1–2 years of administrative, clerical, or customer service experience
• Strong proficiency with Google Workspace and Microsoft Office (Word, Excel)
• Experience working with CRM software or customer databases
• Exceptional written and verbal communication skills with a professional demeanor
• Excellent organizational skills and the ability to multitask in a fast-paced environment
• A proactive mindset and a strong team-player attitude

Preferred Experience

• Previous experience in the travel, tourism, or hospitality industry is a plus
• Familiarity with basic booking systems, destinations, and specific travel-industry CRM tools