Natural Factors

Customer Service Representative

Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a Customer Service Representative to join our team! In this role, you will be responsible for processing customer orders accurately and efficiently while delivering industry-leading service. You will also provide essential information about our products, promotions, and services to both internal and external customers. If you thrive at problem-solving, and are passionate about providing exceptional customer experiences, we'd love to hear from you!

We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

This position pays: $21.00-$26.00/hour

A Day In The Life of A Customer Service Representative:

• Answer customer calls in a professional, timely and friendly manner to process orders, provide promotional information, and advise of out of stocks
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
• Verify customer account details, including address, alternate shipping address, etc.
• Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround
• Collaborate with outside sales representatives to provide best-in-class service to retail customers (or accounts)
• Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period
• Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances)
• You will work a set schedule of Monday to Friday 8:00am – 4:30pm
• This is a hybrid position (3 days onsite, 2 days remote) based in Monroe, WA, but with the expectation to work fully onsite for the first 90 days

What We're Looking For From You:

• Minimum of 2-3 years in customer service and data entry
• Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams)
• Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal
• Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues
• Skilled in providing outstanding customer service to both internal and external customers
• Calm and comfortable with change in a deadline-driven environment

What You Should Know About Us:

• Challenge yourself by working in a fast-paced work environment
• Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers
• A chance to work on process improvement initiatives and contribute to sustainability efforts
• A dynamic and collaborative work environment where your expertise makes a real impact
• Work in a facility where safety and cleanliness are highly regarded

Our Team's Favorite Perks And Benefits:

• A competitive total compensation package
• Best in class benefits because we care about your health and wellness!
• Physical Health
• Outstanding medical, dental, vision plans
• Health and dependent FSA
• Employer-paid life and long-term disability insurance
• Financial Health
• 401(k) with company match
• Financial planning and education sessions
• Discount on company products
• Safety footwear allowance
• Shift differentials for afternoon and night shift positions
• On demand pay
• Emotional Health
• Wellness days – 10 days per year to use for personal days, mental health days, or sick days
• Vacation days – 15 days per year
• 10 paid holidays per year
• Employee Assistance Program (EAP)
• Employee appreciation events and lunches

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best! All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.