Napior Management

JOB DESCRIPTION - Service Manager

Overview: Skyway MotorspaceTM is a new high end car storage, detail, and service facility responsible for the care of unique, exotic, classic and antique cars, and vintage motorcycles.  Our 45,000 square foot location features climate-controlled storage for over 400 vehicles using four high hydraulic lift systems.  Our 12,000 square foot detailing and service center features 12 lift stations providing custom first-class detailing, ceramic coating, and paint protection film services, plus fluids, tires, and other service options.

Vehicle security and controlled access to the items in our possession is our number one priority.  We have incorporated duplicate systems to assure our customers’ vehicles are completely secure. Coupled with our detail and service shop, Skyway Motorspace is the premier place to store and maintain the best vehicles.

We are committed to excellence and seeking professionals to join our team of dedicated and serious car enthusiasts, folks who love cars as much as we do, and appreciate the time and attention required to keep them pristine. 

Should you be interested in seeing if we are a good fit for you and your passions, please complete the application form.  Thank you.

Position Overview:

We seek an experienced and dynamic Service Manager to join our esteemed team. The ideal candidate will oversee the service department's operations, ensuring top-notch customer service, efficient workflow, and the highest vehicle maintenance and presentation standards.

Responsibilities:

• Leadership and Team Management
• Provide effective leadership and management to the service department team.
• Foster a positive and collaborative work environment.
• Set schedules, assign tasks, and ensure optimal performance from each team member.
• Customer Service Excellence
• Oversee service scheduling, repair orders, and workshop production flow.
• Take ownership of the customer’s experience by providing prompt, courteous, and extraordinary service.
• Provide concierge support for owner inquiries, both in-person and over the phone.
• Oversee facilities maintenance and vendor relationships
• Maintain high Customer Satisfaction Index (CSI) scores.

Operational Efficiency:

• Efficiently distribute work between technicians, ensuring optimal use of resources.
• Monitor and manage work-in-process (WIP) to maximize service revenue.
• Answer technical questions about vehicle problems, services, and repairs.

Financial Accountability:

• Monitor and manage departmental budgets and financial performance.
• Assist in diagnosing vehicle problems to maximize service revenue, ordering parts and supplies based on inventory management standards

Qualifications:

• Proven experience in a Service Management role within a luxury auto environment.
• Strong leadership and team management skills.
• Excellent communication skills, both with team members and customers.
• Organized with exceptional time management abilities.
• Familiarity with automotive related management systems.
• Clean driving record and valid driver's license.
• Minimum three years of experience in a Service Management role, with a preference for luxury or exotic car experience.

How to Apply:

We invite you to apply if you meet the qualifications and are passionate about delivering exceptional service in the luxury automotive industry. Please submit your resume and a cover letter detailing your relevant experience to info@skywaymotorspace.com.

Skyway Motorspace is an equal opportunity employer and prohibits discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pass background review, inclusive of Pre-Employment Drug Test

Clean driving record with no drug or alcohol related driving incidents in the last 3 years

No more than 1 serious moving violation in the last 3 years

No driving related suspensions or revocation of Driver License within a 3-5 year period

Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Minimum 3 years of licensed driving history

Job Type: Full-time

Compensation: Commensurate  with experience

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed