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Join Our Team as a Guest Service Representative
Location: Navy Gateway Inns & Suites - Silverdale, WA
Are you ready to be part of something meaningful? At NGIS Bangor-part of the Navy Exchange Service Command (NEXCOM)-we do more than provide lodging. We create a welcoming home away from home for service members and their families.
To achieve that mission, we're building a dependable, service-driven front desk team that works together to deliver outstanding hospitality-around the clock. We're currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be swing and night shift. This structure ensures that every team member gets to connect with guests during all parts of their stay-and helps keep things fresh and balanced.
What You'll Do
As a Guest Service Representative, you'll be the face of NGIS-greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay.
Your role will include:
• Welcoming guests, checking them in and out, and assigning rooms
• Answering phones, responding to questions, and assisting with reservations or cancellations
• Using our property management system (PMS) to update guest information and process transactions
• Handling guest requests, resolving issues, and escalating concerns when needed
• Managing lost and found inquiries and logging maintenance requests
• Keeping the front desk and lobby area clean, organized, and secure
• Providing information about on-base amenities, hotel services, and local attractions
• Supporting shift coverage on weekends, holidays, and during inclement weather
This position requires flexibility, reliability, and a strong team mindset. You'll be part of a rotating schedule to help ensure all shifts are covered fairly-and that our guests always receive consistent, high-quality service.
What It Takes to Succeed
• Customer service or office/clerical experience
• Strong communication and multitasking skills
• Flexibility to work a rotating schedule, including overnights, weekends, and holidays
• Team-oriented with a professional, positive attitude
• Ability to pass a background check
• Valid driver's license may be required
Required Experience
• 1 year of experience in progressively responsible work related to position to be filled.
• 1 year general office clerical experience
Preferred Experience
• Hospitality or hotel front desk experience
• Familiarity with PMS systems like Epitome
• Cash handling or night audit reconciliation
• Experience with military lodging operations is a plus
The Benefits begin DAY ONE:
We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan.
Benefits begin on DAY ONE
o Medical/Vision & Dental
o 401(k) & Pension Plan
o Life Insurance
o Sick and annual leave accruals
o Continuity of Employment Programs for Military Spouses
o Tax Free shopping, worldwide, at any Navy Exchange location
o Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
o Employee Assistance Plan (EAP)*
§ *Includes LifeMart Discount Savings Program
If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork-apply today. Let's build something great together.
GENERAL EXPERIENCE
One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
AND SPECIALIZED EXPERIENCE
One 1 year progressively responsible experience related to the position to be filled.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.