Native Directions

Benefits:

401(k)

Opportunity for advancement

Paid time off

Wellness resources

Front Desk Office Assistant

Position Summary

The Front Desk Office Assistant serves as the first point of contact for Native C.O.R.E. and plays an important role in creating a welcoming, respectful, and supportive environment for clients, community members, staff, and partner agencies.

This position provides administrative and front office support while assisting with scheduling, referrals, outreach support, client communication, and daily office operations. The Front Desk Office Assistant works closely with the Office Manager and Native C.O.R.E. staff to help ensure services are delivered professionally, efficiently, and with cultural sensitivity.

About Native C.O.R.E.

Native C.O.R.E. (Community Outreach, Referral, and Education) is committed to serving Native American and underserved communities through culturally grounded outreach, education, prevention, referral services, and community support.

Our organization focuses on:

Community outreach and engagement

Substance use disorder prevention and referral services

Harm reduction education and support

Cultural education and wellness activities

Housing and community resource navigation

Youth, family, and community support services

Native C.O.R.E. believes that culture is healing and strives to provide services with compassion, dignity, professionalism, and respect for all individuals.

Essential Duties and Responsibilities

Front Desk & Reception Duties

Greet clients, visitors, and community members in a professional and welcoming manner

Answer incoming phone calls and assist with general office inquiries

Direct individuals to appropriate staff, services, or community resources

Maintain a clean, organized, and welcoming front office environment

Scheduling & Office Coordination

Schedule appointments and assist with staff calendars as needed

Provide appointment reminders and assist with client check-ins

Assist with coordinating meetings, training, and community events

Administrative Support

Perform general office duties including filing, copying, scanning, faxing, and document organization

Enter and maintain accurate data and client information in electronic and physical records

Assist staff with administrative projects and office support tasks

Support mail distribution, supply organization, and office inventory

Client & Community Support

Provide information regarding Native C.O.R.E. programs, services, and available community resources

Assist with referrals to treatment programs, housing resources, behavioral health services, and community agencies when appropriate

Maintain professionalism and confidentiality while handling sensitive information

Facility & Office Support

Help maintain office cleanliness, safety, and organization

Report maintenance, safety, or security concerns to leadership

Assist the Office Manager and leadership team with daily operational needs

Team Collaboration

Work collaboratively with Native C.O.R.E. staff and community partners

Attend staff meetings, training, and organizational activities as required

Demonstrate professionalism, reliability, teamwork, and cultural respect in all interactions

Qualifications

High school diploma or equivalent required

Previous office, customer service, reception, or administrative experience preferred

Strong communication and interpersonal skills

Ability to multitask and remain organized in a fast-paced environment

Basic computer skills including Microsoft Word, Excel, Outlook, and data entry systems

Ability to maintain confidentiality and handle sensitive information appropriately

Dependable, professional, and able to work independently and as part of a team

Experience working with Native American communities or underserved populations is preferred but not required

Work Expectations

Always maintain professional conduct and respectful communication

Demonstrate cultural sensitivity and uphold the mission and values of Native C.O.R.E.

Maintain confidentiality of all clients, staff, and organizational information

Be willing to participate in training and professional development opportunities

Support a positive and team-oriented work environment