Mustang Office Mustang

Operations Support - Mustang, OK

Mustang Office - Mustang, OK 73064

Overview

Position Type Full Time Job Shift 1st Shift Education Level High School Travel Percentage None Category Operations

Description

POSITION SUMMARY

The Operations Support Representative at WEL Companies is responsible for executing and maintaining daily transportation operations across planning, driver support, and customer service. This role serves as a central point of coordination between drivers, dispatch, and customers to ensure freight is planned, executed, and delivered on time. This position is accountable for real-time issue resolution, proactive communication, and maintaining service performance standards. Success in this role requires strong decision-making, urgency, and the ability to manage multiple operational priorities simultaneously.

ESSENTIAL FUNCTIONS

• Plan and assign freight to drivers in alignment with service requirements, driver availability, and operational efficiency
• Provide clear direction and support to drivers to ensure safe, compliant, and on-time execution
• Monitor and track shipments and driver performance, including on-time service, ETA/PTA accuracy, and utilization
• Communicate proactively with drivers, dispatch, and internal teams to address delays, service risks, and operational disruptions
• Identify and resolve issues in real time, including service failures, breakdowns, and scheduling conflicts, to minimize impact to customers
• Serve as the primary after-hours point of contact for customer inquiries, ensuring timely and accurate communication and issue resolution
• Analyze operational data and reports to support service performance, fuel efficiency, and compliance with food safety standards
• Collaborate with dispatch and planning teams to adjust schedules, recover service, and maintain customer commitments
• Support overall operational readiness by ensuring next-day planning gaps, driver availability, and service risks are addressed prior to shift end
• Perform additional duties as assigned to support operational needs

Qualifications

SKILLS & ABILITIES

Education:

• High School Diploma or equivalent; required
• Associate degree (Logistics, Business Management, or relatable field); preferred

Experience:

• 3 plus years of experience in the transportation industry.
• AS400 experience; a plus

Computer Skills:

• Knowledge of Microsoft Office software products and Windows.
• Ability to learn and use proprietary software.
• Advanced keyboarding skills.

Essential Skills:

• Excellent oral and verbal communication skills.
• Experience working in a team environment.
• Strong attention to detail.