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Multipro Property Solutions Jobs Information

Infographic showing various job openings at Multipro Property Solutions in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% Physical, and 21% Remote job distribution.

Service Delivery Manager, Bilingual (Eng/Span)

Jobtailor

Hayward, CA • On-site

$95 - $130/hr

Other

Posted 7 days ago

Job description

Responsibilities
  • Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities
  • Ensure work is completed on time, meets quality standards, and aligns with client expectations
  • Build and manage daily schedules using the designated work order management system
  • Source, select, and dispatch qualified independent contractors to meet service demand
  • Conduct daily site visits to confirm job status, quality, and compliance
  • Maintain consistent communication with clients and contractors regarding job details and progress
  • Ensure contractors close work orders through the mobile app with required completion photos
  • Close out completed work orders to support timely contractor payment and accurate client billing
  • Coordinate follow-up repairs, touch-ups, and return visits as needed
  • Manage service issues and escalations, partnering with leadership when required
  • Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention
  • Enforce safety standards and protocols across all job sites
  • Identify and address unsafe conditions; expand unresolved safety concerns promptly
  • Ensure incident reporting is completed accurately and on time
  • Monitor performance metrics and implement corrective actions to maintain service quality
  • Recommend process improvements that enhance efficiency, consistency, and customer satisfaction
  • Proactively recruit, evaluate, and onboard qualified independent contractors
  • Clearly communicate client requirements, job scope, and performance expectations
  • Anticipate contractor capacity needs and address shortages before they impact service
  • Support contractor onboarding and compliance processes as needed
  • Support new community launches by conducting property walks with Maintenance Directors and Client Success Managers
  • Align on job scope, service standards, pricing, and change order processes
  • Serve as the primary point of contact for service-related questions and escalations
  • Build strong, trust-based relationships with onsite property teams
  • Educate clients and property staff on MultiPro service offerings to drive adoption and satisfaction
  • Provide guidance and support to less experienced Service Delivery Managers
  • Partner with Client Success Managers to resolve daily operational challenges
  • Collaborate with internal teams including Finance, HR, Marketing, Operations, and IT to support branch goals
  • Communicate escalated risks or service concerns to leadership in a timely manner
  • Identify opportunities to improve service delivery and operational processes
  • Take on additional responsibilities as needed, demonstrating flexibility and ownership
Requirements
  • 5+ years managing services in a high-volume, transactional service environment
  • Proven experience directing independent contractors and managing onsite service delivery
  • Bilingual (English/Spanish) required
  • Strong commitment to service excellence and client satisfaction
  • Able to manage multiple priorities, analyze issues, and implement solutions
  • Comfortable working directly with onsite decision-makers and field partners
  • Calm under pressure and adaptable to changing priorities
  • Experience with CRM and work order management platforms; Salesforce preferred
  • Experience sourcing and onboarding service contractors
  • High school diploma or GED required; associate degree or higher preferred
Hard Skills
  • service delivery management
  • contractor management
  • work order management
  • performance metrics monitoring
  • incident reporting
  • process improvement
  • service excellence
  • client satisfaction
  • sourcing contractors
  • onboarding contractors
Soft Skills
  • communication
  • problem-solving
  • adaptability
  • relationship building
  • leadership
  • flexibility
  • calm under pressure
  • multi-tasking
  • client engagement
  • team collaboration
Certifications & Qualifications
  • high school diploma
  • GED
  • associate degree
  • bilingual (English/Spanish)
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