Morpheus One

Job Title

This is a full-time, long-term, fully remote position. We are a product company, and we are hiring globally. Hiring in the US and Canada for this position.

Responsibilities

Tools: FullStory + Amplitude + Metabase + Canny + Crisp

• Customer Success Journey: responsible for onboarding, retention & renewal KPIs, especially for key accounts and target customers
• Campaign Management: help personalize customer campaign strategies by analyzing data of campaigns and running A/B tests
• Customer Insights: help product and design teams understand customer behaviors using Amplitude/Fullstory/Metabase data and video calls with customers
• Be a self-starter and a team player keen on mentoring others and growing your own skill set within a fast paced environment

Qualifications

• Good command of English, both written and spoken
• 3+ years of professional full-time experience in a similar customer success for SaaS products
• Proven customer-facing and analytical skills
• [Nice to have] Experience in e-commerce and tech startups

Compensation

• Competitive salary offers based on experience
• Annual bonuses, paid vacations, and on-going learning opportunities
• Other company-sponsored perks

Interested in joining us?

• Email your resume or LinkedIn profile to talent@morpheusone.com. Briefly tell us about:
• How you found us/ this position
• What you are looking for in your next position/ team
• Your desired salary (if any)
• Include links to your portfolio (product/design), GitHub/StackOverflow (engineering), case study (UX/Growth)
• Only candidates selected for interviews will be contacted
• To learn more about our interview process, check out our Interview Guide