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Monogram Health
Monogram Health

60 Monogram Health It Infrastructure Manager Jobs Hiring Near You

Monogram Health

IT Service Desk Tech I

Tempe, AZ · On-site

Service Desk Technician I Monogram Health is seeking a motivated and customer-focused Tier 1 Help ... Manage and prioritize support tickets while meeting established SLA requirements. * Document ...

Monogram Health Inc

IT Service Desk Tech I

Tempe, AZ · On-site

Service Desk Technician I Monogram Health is seeking a motivated and customer-focused Tier 1 Help ... Manage and prioritize support tickets while meeting established SLA requirements. * Document ...

Monogram Health

Director IT Operations

Brentwood, TN · On-site

Position: Director, IT Operations Monogram Health is seeking an experienced Director, IT Operations ... Promote and operationalize Infrastructure as Code (IaC) and configuration management in alignment ...

Monogram Health, Inc.

Director IT Operations

Brentwood, TN · On-site

$120 - $160/hr

Description Position: Director, IT Operations Monogram Health is seeking an experienced Director, I ... Promote and operationalize Infrastructure as Code (IaC) and configuration management in alignment ...

Monogram Health

Senior Project Manager

Brentwood, TN · On-site

Senior Project Manager The Senior Project Manager will be part of the Monogram Health Analytics ... Bachelor's degree in Business Administration, Information Technology, Data Analytics, or a related ...

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

In collaboration with the IT Service Desk Manager, develop and implement processes and tool ... Monogram health takes a comprehensive and personalized approach to a person's health, treating not ...

Monogram Health

Service Desk Team Lead

Tempe, AZ · On-site

In collaboration with the IT Service Desk Manager, develop and implement processes and tool ... Monogram health takes a comprehensive and personalized approach to a person's health, treating not ...

Monogram Health Inc

Service Desk Team Lead

Tempe, AZ · On-site

In collaboration with the IT Service Desk Manager, develop and implement processes and tool ... Monogram health takes a comprehensive and personalized approach to a person's health, treating not ...

Monogram Health

Technical Product Manager

$170K - $197K/yr

Position Requirements * BS, BA in Information Technology, Computer Science, Engineering etc. or ... FSA & HSA About Monogram Health Monogram Health is a next-generation, value-based chronic condition ...

Monogram Health, Inc

Service Desk Team Lead

Tempe, AZ · On-site

In collaboration with the IT Service Desk Manager, develop and implement processes and tool ... Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most ...

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Monogram Health Jobs Information

What is it like to work at Monogram Health?

Monogram Health is a patient-centric company that prioritizes collaboration and innovation in its work environment, fostering a culture of empathy and dedication to improving healthcare outcomes.

As a value-based care provider, Monogram Health operates with a multidisciplinary team structure, comprising healthcare professionals, data analysts, and care coordinators who work together to develop personalized care plans for patients with complex medical needs.

Working at Monogram Health may appeal to candidates who are passionate about delivering high-quality, patient-centered care and are interested in a dynamic work environment that offers opportunities for professional growth and development in the field of value-based care.

What makes Monogram Health an attractive place to work?

Monogram Health is a leading healthcare company specializing in value-based care solutions for patients with complex chronic conditions. The company's workplace is characterized by a culture of innovation, collaboration, and teamwork, with opportunities for employees to contribute to the development of cutting-edge healthcare solutions. Joining Monogram Health offers professionals a chance to make a meaningful impact in the lives of patients, while also advancing their careers through training, mentorship, and opportunities for growth and advancement.
What other companies are hiring for It Infrastructure Manager jobs?
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Infographic showing various It Infrastructure Manager job openings at Monogram Health in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution.

IT Service Desk Tech I

Monogram Health

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Position: Service Desk Technician I
Monogram Health is seeking a motivated and customer-focused Tier 1 Help Desk Technician to join our growing IT team. This role is ideal for individuals looking to launch or further develop their career in technology while working alongside a collaborative team that values personal and professional growth.
Unlike a traditional IT support environment, this position operates within a healthcare setting and requires adherence to HIPAA regulations, strong attention to detail, and a commitment to providing exceptional technical support to end users such as healthcare providers and corporate employees.
Responsibilities
  • Deliver Tier 1 technical support to end users in a healthcare environment.
  • Complete telephone troubleshooting and triage of hardware, software, application, and connectivity issued with approximate resolution time of 30 minutes.
  • Research and resolve technical problems before escalating as appropriate.
  • Appropriately escalates to next level for more complex problems or those requiring longer resolution time.
  • Manage and prioritize support tickets while meeting established SLA requirements.
  • Document incidents, troubleshooting steps, and resolutions accurately.
  • Communicate system issues, outages, and incident updates effectively and promptly.
  • Continuously identify opportunities for process improvement and provide feedback to enhance support operations.

Position Requirements
  • High School Diploma or GED required. Associate or bachelor's degree in computer science, Information Technology, or a related field preferred.
  • Experience using remote support and troubleshooting tools and meeting Service Level Agreement (SLA) expectations.
  • Familiarity with IT service management and ticketing platforms such as FreshService, Jira, and ServiceNow
  • Basic networking knowledge and security best practices, with intermediate understanding of common software and hardware technologies.
  • Basic to intermediate understanding of Microsoft Azure / Entra ID, Active Directory (on-premises environments)
  • Ability to research solutions independently and manage time effectively.
  • Active participation in maintaining and improving team resources and processes.
  • Ability to remain engaged and available during critical incidents and emergency situations, with a composed demeanor
  • Maintain a customer service mindset and willingness to assist users whenever needed.
  • Effective verbal and written communication skills to interact professionally with all levels of leadership and stakeholders, including the ability to communicate technical information clearly to both technical and non-technical audiences.
  • Minimum of one (1) of professional IT support experience preferred.
  • Current CompTIA A+ Certification preferred.
  • Relevant Google Certifications preferred.

Benefits
  • Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
  • Financial & Retirement Support - Competitive compensation, 401k with employer match, and financial wellness resources
  • Time Off & Leave - Paid holidays, flexible vacation time/PSSL, and paid parental leave
  • Wellness & Growth - Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts

About Monogram Health
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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