Monica Rodriguez

Responsive Recruiter

In our agency, we believe every day is an opportunity to plan for a brighter future. I've had the honor of serving my community for the past 14 years, and being a State Farm agent has truly changed my life both personally and professionally. It has allowed me to build deep connections within the community, many of which have turned into lifelong friendships. My incredible team works hard to support our customers across Bellevue, Omaha, Council Bluffs, and throughout Nebraska and Iowa. We offer a Simple IRA, a hiring bonus, and strong work–life balance. We're looking for individuals who are hardworking and passionate about making a real difference in the community. If you're someone who values connection, service, and growth, this is a place where your work can truly matter.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Monica Rodriguez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $50,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Bellevue, NE and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning