Mission Pet Health Detroit

The Director of Clinical Operations is responsible for coaching/mentoring Founding Leads, developing clinical leadership skills, supporting/implementing Livewell Standards of Care, and providing input/expertise on the broader clinical strategy.

Responsibilities and Benefits COACHING AND DEVELOPING CLINICAL LEADS

Provide guidance, mentorship, and leadership support to Founding Leads currently serving in leadership positions at existing Livewell practices, as well as those transitioning into leadership roles at future practices.

Key responsibilities include:

• Serve as the primary manager for all Founding Leads.
• Conduct regular one-on-one meetings to:
  • Discuss challenges and opportunities.
  • Review goals and key performance indicators.
  • Provide actionable feedback.
  • Support ongoing leadership development.
• Partner with Hospital Managers to address team-management and performance concerns.
• Help resolve clinical and medical issues as they arise.
• Use real-world scenarios to strengthen decision-making and problem-solving skills.
• Establish a peer-mentorship or “buddy” program that pairs new Founding Leads with experienced leaders.
• Facilitate group meetings where Founding Leads can share successes, challenges, lessons learned, and opportunities.
• Foster collaboration across practices and reduce a siloed approach to leadership.

SITE ASSESSMENTS AND VISITS

Conduct regular site visits to:

• Assess clinical quality standards and compliance.
• Identify areas for improvement and development.
• Evaluate the partnership between the Hospital Manager and Founding DVM.
• Recommend and support corrective or developmental action plans.

CLINICAL STRATEGY & SPECIAL PROJECTS — 20% UNIFIED LIVEWELL CLINICAL MODEL CARE

Develop and implement a unified, high-quality clinical care model across all Livewell practices. The clinical strategy should support:

• Practice growth.
• Client satisfaction.
• Consistent quality of care.
• Team engagement and alignment.
• Operational excellence.

CLINICAL LEADERSHIP DEVELOPMENT

Design and implement programs that strengthen leadership capabilities and clinical expertise through:

• Training sessions.
• Individual mentoring and coaching.
• Peer-learning opportunities.
• Annual Founding DVM leadership events.

Develop a comprehensive Livewell Leadership Playbook that addresses:

• Team leadership and performance management.
• Financial and operational management from the DVM perspective.
• Client communication.
• Workplace culture and the connection between leadership, culture, and behavior.
• Feedback loops and regular communication with the Livewell leadership team.
• Recognition and reward programs.

STANDARDS OF CARE

Provide clinical insight and subject-matter expertise to support the development of Livewell’s Standards of Care.

Responsibilities include:

• Collaborate with specialists and other clinical experts.
• Establish clear, evidence-based clinical protocols across all Livewell practices.
• Promote consistency and quality in:
  • Diagnostic practices.
  • Treatment planning.
  • Client communication.
• Develop measurable standards and parameters for assessing adoption, compliance, and outcomes.
• Recommend improvements based on clinical results, site observations, and team feedback.

PROFESSIONAL DEVELOPMENT — 5%

• Maintain current knowledge of veterinary medicine, clinical leadership, and multisite operational best practices.
• Participate in relevant continuing education and professional-development opportunities.
• Maintain all required licenses and credentials in active, good-standing status.
• Build relationships with clinical experts and industry partners to support ongoing innovation and improvement.

MINIMUM QUALIFICATIONS EDUCATION AND LICENSURE Doctor of Veterinary Medicine degree required. EXPERIENCE Previous veterinary hospital ownership or de novo practice-development experience preferred.

• Previous clinical or operational leadership experience required, ideally supporting multiple locations or teams remotely.
• Demonstrated ability to operate effectively in a multisite environment.
• Demonstrated experience planning and managing initiatives at both strategic and operational levels.
• Experience coaching veterinary leaders and navigating clinical, people, and operational challenges.

SKILLS AND COMPETENCIES Strong clinical judgment and problem-solving capabilities.

• Ability to coach, influence, and develop experienced veterinary leaders.
• Strong relationship-building and cross-functional collaboration skills.
• Ability to balance clinical quality with financial and operational priorities.
• Strong written and verbal communication skills.
• Intermediate proficiency in Google Workspace and Microsoft Excel, Word, Outlook, and PowerPoint.
• English fluency sufficient to successfully perform the position’s essential duties and responsibilities.

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.