Miracle Miles Group

Location: North Bergen, NJ / Chicago, IL

Employment Type: Full-time

Work Model: On-site

About the Role

We are seeking motivated Logistics Management Trainees to join our U.S. warehouse and logistics operations team. This role is designed for recent graduates or early-career candidates who are interested in building a long-term career in cross-border e-commerce, warehouse operations, supply chain, and logistics management.

The trainee will rotate through key warehouse and logistics functions, including daily warehouse operations, carrier coordination, data reporting, WMS/ERP system support, equipment operation, purchasing support, and new warehouse launch projects. This role provides hands-on training and full exposure to the end-to-end warehouse operation process.

Key Responsibilities

Warehouse Operations

• Support daily warehouse operations, including receiving, put-away, picking, packing, shipping, and inventory counting.
• Learn and follow warehouse SOPs to ensure operational accuracy, efficiency, and safety.
• Assist with inventory monitoring, cycle counts, and discrepancy tracking.
• Identify process bottlenecks and support operational improvement projects.

Logistics & Carrier Coordination

• Assist with daily communication with FedEx, UPS, USPS, 3PL partners, and other logistics providers.
• Track outbound shipments and support issue resolution for delays, lost packages, address issues, and delivery exceptions.
• Help organize carrier performance data and support carrier evaluation and optimization.

Data & Reporting

• Collect and analyze warehouse operation data, including shipping volume, fulfillment speed, order accuracy, inventory turnover, and productivity.
• Prepare regular operation reports using Excel or BI tools.
• Support root-cause analysis and provide improvement suggestions to reduce cost and improve efficiency.

System & Equipment Support

• Support the daily use of WMS, ERP, scanners, label machines, conveyors, forklifts, and other warehouse tools.
• Assist with system testing, user feedback collection, and issue tracking.
• Support basic equipment maintenance tracking and coordinate with vendors when needed.

Purchasing & New Warehouse Support

• Assist in managing warehouse supplies, including packaging materials, labels, and other consumables.
• Support vendor quotation, purchasing records, and cost control.
• Participate in new warehouse setup projects, including layout planning, SOP preparation, team training, and launch support.

Qualifications

• Current undergraduate/graduate student or recent graduate from a U.S. university.
• Majors in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, Information Systems, Operations Management, or related fields are preferred.
• Must be legally authorized to work in the U.S.; CPT/OPT candidates are welcome.
• Strong learning ability, ownership, and willingness to work in a hands-on warehouse environment.
• Proficient in Excel; SQL, Tableau, Power BI, WMS, or ERP experience is a plus.
• Strong communication skills and ability to work cross-functionally.
• Fluent English communication skills required.
• Mandarin Chinese is a plus, especially for communication with China-based teams.
• Prior internship or work experience in warehouse, logistics, retail, e-commerce, or supply chain is preferred.
• Comfortable working in a warehouse environment and able to perform certain physical tasks.
• Forklift certification is a plus, or willingness to receive training after joining.

Ideal Candidate

The ideal candidate is hands-on, detail-oriented, and eager to learn warehouse and logistics operations from the ground up. This role is a strong fit for someone who wants to grow into a future warehouse operations specialist, logistics coordinator, supervisor, or operations management role.