Job Summary:
Milwaukee County Transit System is seeking a Manager of IT Analytics to provide direct management and oversight of Business Systems Analysts and Business Intelligence Reporting Analysts. The role involves training staff, managing software implementations, and ensuring effective communication and coordination among the analytical team.
Responsibilities:
• Manages and trains Business Systems Analysts and Business Intelligence Reporting Analyst in proper techniques and best practices.
• Manages analytical team efforts.
• Manages implementation of software purchases and updates.
• Reviews, adjusts and adapts Functional and Technical specifications of current and future processes.
• Helps coordinate effort of analytical staff with rest of the IT staff.
• Participates in IT management meetings and relays pertinent information to staff.
• Provides training and direction to Analytical staff.
• Assists analytical staff with problem resolution.
• Reviews help desk issues assigned to analytical staff for timely and proper resolution.
• Responds to various inquiries from departments concerning software updates, performance, solutions to data issues and overall processes.
• Provides analysis and monitors dashboards
• Performs other duties as required.
Qualifications:
Required:
• Bachelor’s degree in information technology or 10 years of experience in Information Technology.
• Two (2) years of experience required as a Manager in Information Technology field.
• Five (5) years of experience required as a Business Systems Analyst.
• Five (5) years of experience required implementing enterprise systems.
• Five (5) years of experience required in Business intelligence / Data science.
• Five (5) years of experience with Power BI business intelligence software.
• Two (2) years of experience required training staff on systems and procedures.
• Two (2) years of experience with project management duties and tools.
• Knowledge of systems analysis procedures and best practices.
• Knowledge of Project management software.
• Knowledge of Crystal Reports or other reporting tools.
• Knowledge of ANSI Structured Query Language.
• Knowledge of dashboard creation.
• Skilled in the use of computers, spreadsheet and database software.
• Ability to manage, review and develop staff.
• Ability to learn Milwaukee County Transit System services and operations.
• Ability to troubleshoot and upgrade software.
• Ability to review, develop and manage project plans.
• Ability to develop and test problem solutions.
• Ability to write detailed project specifications.
• Ability to stay current on IT issues.
• Ability to develop and maintain effective and appropriate working relationships.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently.
Company:
Milwaukee County Transit System provides reliable, convenient and safe public transportation services to meet the varied travel needs of the community. Founded in 1975, the company is headquartered in Milwaukee, USA, with a team of 1001-5000 employees. The company is currently Late Stage.