Middleby Outdoor

Job Type
Full-time
Description
With over 70 years of backyard cooking experience, Middleby Outdoor, with Masterbuilt, Char-Griller and Kamado Joe brands, strive for excellence in design and build the most innovative products in the industry and markets we serve. We create a work environment that is conducive to building long-term employees who are motivated and dedicated to manufacturing quality products while upholding the highest standards in business ethics. Our mission is to build great products and greater relationships with a vision to lead the way with integrity and intelligence.
SUMMARY
The Logistics Specialist verifies and keeps records on incoming and outgoing shipments and prepares items for shipment by performing the following duties. A wide degree of latitude is required in making decisions when it comes to prioritizing activities for both inbound and outbound shipments, which if not done efficiently and timely, could have a significant impact on retention of our customers, thereby affecting our overall business operations. Both manual work and non-manual administrative activities are required in this position.
Essential Duties and Responsibilities
• Own the end-to-end execution for assigned high-priority retail accounts, ensuring all orders ship accurately, on time, and in full compliance with customer requirements.
• Review and manage all open orders daily for assigned accounts and ensure they are picked prior to ship window.
• Proactively identify and work with order management team to resolve order issues prior to processing (SKUs, quantities, ship-to, routing).
• Prioritize workload and orders based on retailer requirements, compliance rules, ship windows, and carrier pickup schedules.
• Audit shipments of finished goods, samples, and warranty parts; ensure optimal packing based on product and retailer guidelines.
• Validate pallet data and apply shipping labels according to vendor requirements. Rework shipments as necessary.
• Visually inspect all outgoing shipments to ensure full compliance with retailer/vendor shipping instructions.
• Compare item counts, weights, and measurements against bills of lading, pick sheets, and system records.
• Accurately label all shipments in accordance with vendor guidelines and carrier requirements.
• Navigate NetSuite and shipping software to generate labels, process shipments, and update order statuses for small parcel and freight carriers (UPS, FedEx, USPS, LTL, TL).
• Access retailer portals to acknowledge changes, submit routing requests, and update ship/delivery information.
• Process routing through retailer TMS/portals (Walmart, Home Depot, Lowe's, etc.).
• Monitor vendor scorecards, notifications, and compliance alerts including chargeback risks, routing issues, and delivery exceptions.
• Ensure all shipments meet retailer-specific packaging, labeling, and documentation requirements.
• Maintain inventory of shipping materials and supplies needed for daily operations.
• Support accurate inventory movement by communicating with inventory and distribution teams as needed.
• Perform daily 5S responsibilities to maintain a clean, safe, and efficient work area.
• Communicate clearly and proactively with warehouse teams regarding order priorities, changes, and escalations.
• Coordinate with logistics, inventory, customer service, and routing teams on shipping needs or exceptions.
• Partner closely with other departments to protect performance metrics for high-priority accounts.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty and responsibilities listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
• High school diploma or general education degree (GED)
• One to three years related experience and/or training; or equivalent combination of education and experience will also be considered.
• Working knowledge of shipping/receiving documents.
SKILLS AND COMPETENCIES
• Able to read and understand written instructions, vendor requirements, routing guides, and system-generated documents. Writes concise, accurate correspondence and communicates clearly with team members and cross-functional partners.
• Ability to effectively present information one-on-one and in small groups, including explaining order status, escalations, and retailer requirements to coworkers, supervisors, and other departments.
• Capable of performing basic warehouse math (addition, subtraction, multiplication, division) and calculating rates, percentages, and ratios. Able to interpret shipping data, counts, weights, and simple graphs with accuracy.
• Applies practical problem-solving to follow detailed written and verbal instructions. Uses sound judgment to resolve issues in standardized logistics situations while maintaining compliance and order accuracy.
• Maintains excellent organizational habits with the ability to manage multiple orders, deadlines, and retailer requirements-especially for high-priority accounts.
• Dedicated to company and personal core values.
• Practice safety and adhere to all company safety policies.
WORK ENVIRONMENT
• The work environment characteristics listed below represent conditions that may be encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires periods of sitting, hand use for handling and reaching, and verbal communication. It also involves frequent standing and walking. Occasionally, the role requires climbing, balancing, and performing lower-level movements such as stooping, kneeling, or crouching.
• The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.
PHYSICAL REQUIREMENTS
• Prolonged standing, use of hands, vision, hearing and speaking.
• Must be able to lift up to 40 pounds.
BENEFITS
• Highly competitive salary
• Health Savings Account with a company paid HSA contribution when enrolled in the traditional high deductible BCBS medical plan with HSA
• Dental and vision plans
• Legal and supplemental insurance available
• 401(k) Match
• Generous Paid Time Off + 12 company paid holidays
• Paid parental and major medical leave
• Company paid basic life, AD&D, short-term and long-term disability insurance
• Employee assistance program
• Employee discounts and rewards
• A culture that values opportunity for growth, development, and internal promotion
Middleby Corporation is a fast-growing and profitable global manufacturer of commercial foodservice, food processing and residential cooking equipment with approximately $4 billion in revenue headquartered in Elgin, IL. Sales of the company's products are marketed under 100+ different brands. The company has 55+ manufacturing operations (including 20+ international) and 10 international distribution offices. Middleby has grown from approximately $100 million in revenues since 2001 and was named a Fortune Magazine's Fastest Growing Company in 2014 and 2015. Forbes included Middleby in their list of the World's Best Employers for 2021.
Middleby Outdoors proudly supports diversity in the workplace and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.