Why Work at Mid America Bank? At Mid America Bank, you'll be part of a team that values professionalism, collaboration, and community. We're a well‑established, financially stable bank that ...
4 Mid America Bank Jobs Hiring Near You
Why Work at Mid America Bank? At Mid America Bank, you'll be part of a team that values professionalism, collaboration, and community. We're a well‑established, financially stable bank that ...
Teller - Jefferson City
$15.25 - $19/hr
At Mid America Bank , we invest in our people. ✔ 100% employer‑paid medical insurance for associates and dependents ✔ 50% dental and vision coverage for associates and families ✔ Generous ...
Teller - Jefferson City
$15.25 - $19/hr
At Mid America Bank , we invest in our people. ✔ 100% employer‑paid medical insurance for associates and dependents ✔ 50% dental and vision coverage for associates and families ✔ Generous ...
Teller - Meta
$15 - $19/hr
Equal Opportunity Statement Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates ...
Teller - Meta
$15 - $19/hr
Equal Opportunity Statement Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates ...
Equal Opportunity Statement Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates ...
Equal Opportunity Statement Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates ...
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Job description
DIGITAL SERVICES SUPPORT SPECIALIST I
This is a full-time, salaried position based out of our Jefferson City branch.
Why Work at Mid America Bank?
At Mid America Bank, you’ll be part of a team that values professionalism, collaboration, and community. We’re a well‑established, financially stable bank that believes strong relationships—among associates, customers, and communities—are the foundation of long‑term success. We invest in our people, support growth and development, and foster a workplace where individuals are respected, supported, and encouraged to build lasting careers.
The Digital Services Support Specialist I provides operational and technical support for the Bank’s digital banking and treasury services. This role assists retail and business customers, as well as internal associates, with routine product setup, maintenance, troubleshooting, and issue resolution while following established procedures and escalation paths. This position serves as an entry point into advanced digital and treasury support.At Mid America Bank, you’ll be part of a team that values professionalism, collaboration, and community. We’re a well‑established, financially stable bank that believes strong relationships—among associates, customers, and communities—are the foundation of long‑term success. We invest in our people, support growth and development, and foster a workplace where individuals are respected, supported, and encouraged to build lasting careers.
Job Overview
Key Responsibilities
- Provide day‑to‑day operational and technical support for retail, business, and digital banking services.
- Assist and troubleshoot retail digital banking services (mobile banking, mobile deposit, person‑to‑person payments, bill pay, Zelle, etc.).
- Perform setup and maintenance for Business Online Banking and Treasury Services (ACH, wires, remote deposit capture, positive pay, etc.).
- Support retail and business customers, business development officers, and internal associates with digital service requests and inquiries.
- Maintain a working knowledge of digital banking and treasury products and services.
- Accurately document work and follow established procedures, controls, and escalation guidelines.
- Assist with special projects and other operational duties as assigned.
- Performs other duties as assigned or requested.
- Perform setup and maintenance for Business Online Banking and Treasury Services (ACH, wires, remote deposit capture, positive pay, etc.).
- Support retail and business customers, business development officers, and internal associates with digital service requests and inquiries.
- Maintain a working knowledge of digital banking and treasury products and services.
- Accurately document work and follow established procedures, controls, and escalation guidelines.
- Assist with special projects and other operational duties as assigned.
- Performs other duties as assigned or requested.
Qualifications, Skills and Abilities
- High school diploma or equivalent required; post‑secondary education preferred.
- 1–3 years of banking, customer service, operations, or digital services experience preferred.
- Years of experience may be substituted for education requirements or related work experience
- Basic understanding of digital banking platforms and financial services.
- Strong attention to detail and ability to follow documented procedures and controls.
- Proficient in Microsoft Office applications, with the ability to learn and adapt to new technologies.
- Effective communication skills with customers and internal associates.
- Ability to work under supervision and escalate issues appropriately.
- Ability to occasionally work more than 40 hours per week.
Equal Opportunity Statement
Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.
- 1–3 years of banking, customer service, operations, or digital services experience preferred.
- Years of experience may be substituted for education requirements or related work experience
- Basic understanding of digital banking platforms and financial services.
- Strong attention to detail and ability to follow documented procedures and controls.
- Proficient in Microsoft Office applications, with the ability to learn and adapt to new technologies.
- Effective communication skills with customers and internal associates.
- Ability to work under supervision and escalate issues appropriately.
- Ability to occasionally work more than 40 hours per week.
Equal Opportunity Statement
Mid America Bank is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified candidates regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.