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60 jobs near Columbus, OH

fairbanksmorse

Application Support Analyst

Morse, WI · On-site

Application Support Analyst Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible) Employment Type: Full-Time Department: Information Technology Position Summary The Application ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

33Floors

Application Support Analyst

Charlotte, NC · On-site

$50K/yr

Application Support Analyst Internal Title: Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

PeopleSERVE

Application Support Analyst

Boston, MA · On-site

Application Support Analyst Duties and Responsibilities: * Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective * Work with ...

33Floors

Application Support Analyst

Charlotte, NC

$50K/yr

Application Support Analyst Internal Title:Analyst, Support Location: Charlotte, NC Type: Full-Time, Salaried Salary: $50,000.00 per year and up, DOE About the Company Founded in 2011, 33Floors is ...

Veracity

Application Support Analyst

Bodega Bay, CA · On-site

Application Support Analyst San Francisco Bay Area, CA 6+ Months Contract Scope of Work, Skills and/or Qualifications: • Basic knowledge of programming languages such as C#, Java, Go, Python, C ...

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Showing results 21-40

Application Support Analyst

fairbanksmorse

Morse, WI • On-site

Full-time

Posted 5 days ago

Job description

Application Support Analyst

Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible)

Employment Type: Full-Time

Department: Information Technology

Position Summary

The Application Support Analyst will be responsible for providing tier 1/2 technical support, troubleshooting, and maintenance for enterprise and program-specific applications used across the organization. This role serves as a key liaison between end users, development teams, and IT infrastructure staff to ensure application availability, performance, and security in a defense contracting environment governed by strict compliance and data-handling requirements.

Key Responsibilities
  • Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis
  • Monitor application performance and system logs to proactively identify and resolve issues
  • Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)
  • Coordinate with software development, database, business analyst, and infrastructure teams to escalate and resolve complex technical issues
  • Support application deployments, patches, and upgrades, including testing in staging environments
  • Maintain application documentation, including SOPs, known-error databases, and user guides
  • Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process Controlled Unclassified Information (CUI)
  • Assist with user account provisioning, access control reviews, and audit support
  • Participate in Change Advisory Board (CAB) processes for application changes
  • Support disaster recovery and business continuity testing for critical applications
  • Provide occasional after-hours or on-call support for critical system outages
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 2–5 years of experience in application support, help desk, or IT operations
  • U.S. Citizenship required (per federal contract requirements); ability to pass a background check
  • Working knowledge of Windows/Linux server environments
  • Experience with SQL for basic data queries and troubleshooting
  • Familiarity with ITIL processes (incident, problem, and change management)
  • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
  • Ability to work independently and manage competing priorities in a fast-paced environment
Preferred Qualifications
  • Experience supporting applications in a DoD or federal contracting environment
  • Experience with any of the following ERP Applications: Oracle EBS r12, Infor Visual Manufacturing, Infor LN A&D
  • Familiarity with NIST 800-53/800-171
  • Experience with ServiceNow or similar ITSM tools
  • Scripting experience (PowerShell, Python, or Bash) for automation and troubleshooting
  • ITIL Foundation certification
  • Security+ or similar IT certification (a plus, not required)
Security & Compliance Requirements

This position does not require an active security clearance. However, it may involve access to information subject to U.S. export control regulations (ITAR/EAR) and/or Controlled Unclassified Information (CUI), so candidates must be eligible to access such information under federal contract requirements. As a condition of employment, candidates must successfully complete a background investigation and may be subject to random drug testing per federal contract requirements. Depending on future program assignments, candidates may be asked to pursue a security clearance; willingness to do so is a plus but not required at this time.

Only U.S. Citizens or Permanent Residents may apply, per federal contract and export control requirements.

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