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120 Michaels Customer Service Lead Jobs Hiring Near You

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Michaels Jobs Information

What is it like to work at Michaels?

Michaels is a creative and supportive work environment that values innovation and community involvement. As a leading arts and crafts retailer, Michaels offers a dynamic team structure with opportunities for growth and development, a diverse product range, and a mission to inspire and enable customers to unleash their creativity. Working at Michaels may appeal to individuals who are passionate about arts and crafts, enjoy a fast-paced retail environment, and are motivated by opportunities for professional growth and development.

What makes Michaels an attractive place to work?

Michaels is a well-established arts and crafts retailer with a long history of providing creative products and services to its customers. The company offers a dynamic work environment that values innovation, teamwork, and employee growth, with opportunities for employees to develop their skills and expertise in a fast-paced retail setting. By joining Michaels, individuals can contribute to the company's mission of inspiring creativity and making a positive impact in their communities through arts and crafts.

Do workers at Michaels get paid breaks?

Sometimes. Only some people get paid breaks.
51% of people say they don’t get paid breaks.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and August 2026.

Does Michaels pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
64% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 97 people who took the Breakroom Quiz between February 2026 and August 2026.

At Michaels, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 104 people who took the Breakroom Quiz between August 2025 and August 2026.

Are part-time workers able to get health insurance from Michaels?

Only some people who work part-time can get health insurance.
66% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 125 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Michaels?

Most people who work part-time don’t get paid time off.
96% of people who work part-time say they don’t get paid time off
Based on data from 142 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Michaels affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 98 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Michaels?

Some people get paid time off from work.
60% of people say they don’t get paid time off.
Based on data from 96 people who took the Breakroom Quiz between February 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 29% of people with changing schedules find out their shifts one week or less ahead of time.
  • 34% of people with changing schedules find out their shifts two weeks ahead of time.
  • 34% of people with changing schedules find out their shifts three weeks ahead of time.
  • 3% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 79 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers at Michaels worry about hours?

Some people worry about getting enough hours.
59% of people report they worry about getting enough hours.
Based on data from 79 people who took the Breakroom Quiz between February 2026 and August 2026.

Do Michaels workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it for Michaels workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 175 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Michaels?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 78 people who took the Breakroom Quiz between February 2026 and August 2026.

Do Michaels managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
53% of people say their manager changes their shift schedule at the last minute.
Based on data from 73 people who took the Breakroom Quiz between February 2026 and August 2026.

Do jobs at Michaels spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 73 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it to take sick days at Michaels?

Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 90 people who took the Breakroom Quiz between February 2026 and August 2026.

Is a Michaels job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Michaels good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Michaels feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 90 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Michaels get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and August 2026.

Is it stressful to work at Michaels?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 94 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Michaels enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Michaels recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 104 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get enough training when they start at Michaels?

Some people didn’t get enough training when they started.
56% of people report they didn’t get enough training when they started working here.
Based on data from 93 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get support to advance at Michaels?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 90 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people think Michaels’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 91 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers feel well informed about how Michaels is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 94 people who took the Breakroom Quiz between February 2026 and August 2026.

What other companies are hiring for Customer Service Lead jobs?

What are the most popular jobs at Michaels?

What are the most popular categories at Michaels?

Infographic showing various Customer Service Lead job openings at Michaels in the United States as of August 2026, with employment types broken down into 21% Full Time, and 79% Part Time. Highlights an 100% Physical job distribution.

Customer Service Lead

Serenity Mental Health Centers

Alpharetta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Service Lead 

Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team. 

At Serenity, we're building high-impact teams and transforming the way people experience well-being.  

You Know How to Serve. We'll Teach You How to Guide. 

We're not looking for industry-specific experience-we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need. 

The Role: Customer Service Lead 

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team. 

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity. 

What You'll Do 

  • Build strong, supportive relationships with individuals beginning their journey 
  • Educate and guide them to take the next steps toward their goals 
  • Address concerns with patience and confidence, ensuring progress 
  • Model excellent service and communication for your team 
  • Be adaptable and step into other roles when needed to support the team 

What You Need 

  • High School Diploma or GED 
  • 3+ years of full-time customer service experience (ideally in leadership roles) 
  • Leadership experience or a natural ability to guide and motivate others 
  • Excellent communication, problem-solving, and emotional intelligence skills 
  • Ability to remain calm and effective under pressure 
  • Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus 

Why You'll Love Working Here 

  • Fulfillment - Make a real impact by helping others achieve their goals 
  • Career Growth - We promote from within and offer plenty of room to advance 
  • Competitive Pay 
  • Excellent Benefits - 90% coverage for medical, dental, and vision 
  • 401(k) - Invest in your future with us 
  • Paid Time Off - 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal 

Who We Are 
We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day. 

We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Apply